Rita's Italian Ice Frozen Custard

The woman helping us was super friendly and helpful, however they were out of several key ingredients and had a long line with only one person working. It took a while to be served, but the milkshake was quite good.

Let me tell you about this amazing place hidden in the heights. This hidden gem is so amazing. The cashier who helped us was amazing. I got the appleberry frozen ice, my husband got custard and ice cream. You won't be disappointed.

Rita’s, what has happened over the past few months? My daughter and I loved coming here at least once a week. But over the past few months, there has apparently been a lot of changes and a lot turnover with the staff. The last 3 visits we have not been able to get what we wanted because you were out of product or the server didn’t know the proper recipe. I hope things get figured out, because we do love this place, but I’m not sure how much longer it will last the way things are going.

This was a good dessert place. When we came here we had some discounts on ice cream and they were still good quality. I tried cotton candy, strawberry watermelon, Georgia peach, and mango. I enjoyed all of the flavors. The downside is the limited parking and I believe it was one way. It wasn’t busy when we went at night, I recommend not going during the peak hours. The service was friendly and fast. Prices were reasonable.

The service is usually good but this time it was the worst. The cashier didn’t understand that I wanted both the mango orange and the Florida orange ice flavors in the same cup. After a frustrating exchange, the cashier slammed the cup of ice cream on the counter which I thought was very unprofessional. The flavors also are dwindling compared to what it was before. Flavors like the Brookie dough are no longer available and they had only three other custard flavors which was disappointing. Overall a sour experience especially when there’s also no parking outside usually.Edit: this was Mar 3 2024