Costa Coffee - Thanet

I popped in unsure of what to get, But Thomas was there ready to put some surety into my mind. It was only a takeaway but the short exchange I had was enough to compel me to write a review. Thomas made an excellent coffee but what made it worth it was the funny and engaging conversation he brought. Costa may have to be my new coffee stop in Broadstairs.

I would usually give this Costa a 5/5 as it is usually amazing, but wasn't impressed on this visit as there was flys on the cakes, the tables were dirty and had flys on them. The staff were awkward on the visit.

My Mum and I went in for a coffee and quick lunch thankfully we chose toasties all wrapped up as when we were waiting to pay we could see flies all over the small cakes!! This put us off ever going again i should have told the staff while in there but there was a queue so i have sent an email to the appropiate people as this cant be a one off judging by the flies on there! This place needs a deep clean and upgrade obviously to sort this out. yuk check the cakes people! or anything left in the open!

Does the job. could do with some love and attention, staff are quite cheery but there is no warmth to the place

Went into Westwood Cross costa (CT10 2BF) wanting to use the pocket saver but was told that that branch was not participating in that offer. That was strange as they normally participate in all the offers. I though thats fine I got a free drink ill use that instead and ordered a frappe. When they tried to serve me the drink they served it in a small glass. They explained to me thats how they normally serve it when drinking in. I never had it in a glass and didn't accept this and asked for a plastic cup as advertised. I can tell they didn't want to do it but after a pause they went ahead and poured the frappe into a plastic cup but it wasn't enough to fill the cup. So they had to make more. After I checked their document of participating shops in the pocket saver deal. And found that that particular store was on the list. So not only did they refuse the offer costa was giving me but they tried to shortchanged me on a drink. I dont mind drinking it from a glass but I do mind if they give me less than what it is supposed to be.