El Pollo Loco - Temple City

I have two main issues with my recent visit to the drive-thru. First, I ordered two churros, but they forgot to include them in my bag. Second, I requested extra salsa, but the employee told me she couldn't provide it. Don't they have a self-service salsa bar inside? Unfortunately, I don't think I'll be returning to this location.

"I've never written a restaurant review before, but I feel compelled to share my experience due to the poor service and terrible food quality. I waited 45 minutes to reach the cashier, and there were only two customers ahead of me. On average, it took over 20 minutes just to place one order. I've visited many El Pollo Loco locations in different cities and loved them all, but this one felt more like a street vendor selling tacos. The portions they served were small and in broken pieces, and the salad was comprised of large pieces that were practically impossible to eat. Despite the long lines, they only had one register open, and the staff were busy chatting instead of serving customers. I can't believe a place like this is still in business. They are tarnishing the reputation of a well-known brand, and I hope upper management conducts a surprise investigation. My name is Jenny Jackson."

The quality of the food has gone down tremendously. The chicken is either undercooked or burnt. They treat the store like a street taco vendor. This place needs improvements. At least, it is a clean restaurant. The presentation of the dine-in isn't up to standard.

I've been waiting for most 20 minutes to receive my order. I figured out I received the wrong item when I got home. I ordered 10 pc mixed chicken but got 10 pc leg thigh. I went back to the store to correct it. The staff was talking to another staff in Spanish to clarify the problem. They were laughing and talking, didn't take any action immediately, but wasting my time. Eventually, I received the correct item I ordered, but I didn't receive any respect or reimbursement in the whole process. When I got home, I found the wings were not well-grilled, still raw inside. It's a very dissatisfied, disappointed experience after all.

It was delicious!!! The chicken was juicy, tender inside and a little bit of crispy on the skin. Love the cole slaw, mash potatoes/gravy and macaroni. Most of the El Apollo Locco aren't this fresh. Big parking lot and service was fast. Staffs were very friendly.