Jack In The Box - Temple

Most of the things I came because they didn't. there was only 1 car in front of me and I was there 22 minutes. She took my card to pay it and one minute later tried to get the payment from me again. then she ran my card, gave her back, said I need her card that she didn't pass. I said you forced me. She accused me of a command that wasn't mine.

Although the customer service is better than most places, the food has been horrible. I came back because of the great customer service and tried the pita instead of the cheeseburger I ordered the time before. I can’t even bite into the pita because it is rock solid hard. I’m not sure if they stuck it in the microwave or what but I can’t bite into it. They also tore up an American cheese slice and stuck it on top, horrible presentation and taste. Thanks for your kindness but the food isn’t worth it.

Their food is pretty good, but their customer service is not. Every time I come here it’s always someone rude on the other side. That’s a shame to.

First off, we were parked after ordering and paying. Which I was fine with, figured "it 's ok at least my food will be fresh. We wait five minutes and get our food. I open my box expecting my food to be hot and ready. I go to open my breakfast sandwich to put some strawberry jelly on it and this is what I got. A cold, old, burnt sausage patty and the hash brown cold and soggy too. Y 'all got to do better.

Went to this establishment for lunch saw the sign that showed dine in open. So we decided to get down and possibly eat inside. The doors were locked but was let in. So we thought ok cool lets go ahead and eat here then go and run our errands. Well as we waited inside after ordering other customers started to walk up to the doors but they were still locked. My son thought since they let us in then it was ok to let the other couple of people in. Mind you after he let two to three people in a lady comes out from behind and gets on my son by saying. We have the doors Locked for a Reason! I then proceeded to tell her if that was the case then they should have said something earlier and that she didn 't need to talk to my son in that tone. My son was not aware for the reasoning the doors were locked. Meanwhile while I was upset another customer who my son let in asked why they had it locked and another employee said it was because of short staffing. My thing is if this is the case why wasn 't a sign placed on the door, for customers to know to go to the drive thru?! The customer service was horrible and my family and I love jack in the box but this was unacceptable behavior. I was so upset with the customer service and the dinning area was a mess and not cleaned up. You should never talk to customers in that way. Jack in the Box you really need to check your employees at this establishment.