Dunkin' - Swanzey

I went through the drive thru and ordered a large hot chocolate. I asked them to please make sure to fill the cup up this time. I got home and opened it and all that was in was light brown water. You can't tell me you didn't know that when you were fillingit. You owe me almost 4 dollars

The manager took or order yesterday She read everything we ordered back incorrectly nbd this happens, so we would correct her. Instead of just fixing it like most people do, she argued with us about what or how we ordered each of the three drinksuntil my partner just had enough and ended it with a sharp Okay! Thank you. and just pulled up. We pulled up to the windowexpecting to be confronted by the MOUTH as we kind of just left her still sassing at the speaker. But of course, standing at thewindow with our drinks, was a terrified looking, dear in headlights teen trying to low key apologize for the manager 's behavior.Our drinks were right. I gave an extra star for that. But manager, Erin needs a vacation or a position that doesn 't includecustomer service.

I am thoroughly disgusted by the way i could only assume a manager spoke to her staff today. I was in the gas station and overheard a manager raise her voice at an employee. the employee asked her very respectfully to not speak to them like that,understandly so, and the manager responded by raising her voice even more. Right in plain sight near the donut case whereeverybody in the store could hear. That is no way for a manager to speak to an employee and I hope she is severely reprimandedand given the proper consequences. I wish I got the managers name but she had black curly hair in a pony tail. I would give thisreview less than one star if I could as it ruined my day.

Almost a HALF HOUR in the drive through this morning That was fun! When are these Dunks going to get better systems in place? Something clearly isn't working when it takes this long Then got to the window and ONE coffee was made wrong..

Starting to come here daily. I get the sourdough breakfast sandwich and a large hot regular everytime. it?s always great. Sandwich is never thrown together in a rush? very friendly staff.