Village Grill - Village Hotel Swansea

We had a pleasant experience at this restaurant. The service was polite, the atmosphere was good, and the food was fairly good. The starters and desserts were particularly noteworthy. However, the main dishes were poor and there was a lot of noise. Unfortunately, we had some issues with our bill and don't want to return to this venue. - John and Norma Simmons.

However, the manager was able to resolve the noise issue by setting up a table in the lobby area for us. The manager was very attentive and we were pleased with the service we received. Unfortunately, when we went to the lobby at 4:30 a.m. to check in, we were met with a noisy environment due to the televisions. This prompted us to leave immediately. An employee had to shout over the noise to assist us with the check-in process. I would suggest that the restaurant either turn off the loud music in the lobby or risk losing customers in the future.

Lovely food, great staff, all made us feel welcome, definately recommend.

The restaurant was fairly busy with some groups. The staff worked hard and dealt well with some difficult customers who were complaining over something and nothing in a very rude tone and manner. This was unnecessary but the staff were apologetic and tried to resolve this in a calm and professional manner nonetheless. This did not impact our evening and the prepaid meal was outstanding. Overall a lovely evening with delicious food and attentive staff.

Food was awesome and the service was excellent We had a fantastic anniversary thank you