Coffee Bean - Swansea

I frequently stop by this restaurant for a cup of coffee. The atmosphere is always lovely and welcoming, but it tends to be quite busy.

I ended up ordering a pepperoni pizza for myself, but it was not like any pizza I had ever tasted. It was supposed to be stone-baked, but it was so tough that I couldn't even cut through it, especially in the middle. The toppings had strange white cubes mixed in with the green peppers and pepperoni, which I assume was some type of fake mozzarella that hadn't melted. It was unpleasant and seemed like a cheap frozen pizza. When we were leaving, I mentioned my disappointment to the waitress, but she just shrugged and walked away. Overall, I felt like I was ripped off, paying £15 for essentially just two cups of tea. I hope this restaurant goes out of business soon so they can't continue to deceive customers. Take a look at my photos and try to figure out what the white cubes are.

My wife and I stopped by for coffee and inquired about the availability of plant-based milks. Unfortunately, we were informed that they did not offer any. When my wife inquired about the possibility of them carrying plant milks in the future, the manager/owner responded with hostility and negativity. Due to this unpleasant interaction, we decided to leave without placing an order. We do not plan on returning to this restaurant in the future.

Since Starvin' Jacks closed, this has become our regular weekly stop off for a great mug of coffee. Warm, friendly, quiet and relaxing .. don't let it's position next to the bus station put you off with its drop-outs, smokers and drunks outside the station doors. This is a gem and a nice calming oasis to relax in for an hour or so. Best flat white in Swansea .... full bodied, dark and very strong!! Love it!!

My wife and her sister recently went to have some food and drink. My wife had a bowl of broccoli and cheese soup. After the first few spoons it tasted very sour, so she took it back and politely explained that she couldn't eat it. The young lady did not say anything about it or offer a replacement but just stood there, so my wife asked to see the manager. The Manger's response was even worse! Instead of offering a solution, he stated that other people haven't complained. My wife said that in that case she just had spent about £6 for a cup of tea. The manager still did not offer anything else and he was not even apologetic. As far as we are concerned this was one of the most awful customer services we have ever experienced. We are certain that such behaviour would never be tolerated by employees in any other establishment. It appeared that to them their behaviour was totally acceptable and seemed to be tolerated by other customers. However we found the experience very upsetting and the rude attitude towards a genuine complaint was absolutely shocking.