Costa Coffee - Surrey Heath

I’ve been here lots of times before for coffee and cake with my daughter, the staff have always been polite. There are new members of staff that are severely lacking in customer service skills. Please take the time to retrain these people there was a female person on the tills today 15.01.2023 that was blatantly rude and extremely unhelpful. If she’s there when I visit next time I’ll have to go to another Costa.

My daughter made a lot of mess as she spilled her milk. The staff was so friendly and helpful. They even gave her another milk when saw she was upset about the accident

Superb customer service, spearheaded by Jack. Promote this man and pay him what he's worth. Thank you, sir.

It’s a shame that one of the staff at the cashier @1700, 06/10/31 -man) was rude. He made an annoyed facial expression, rude gesture made an annoyed comment. I clearly said ordered the Strawberry Infusion Cooler. The staff seems like he did not know Costa’s product well !!!! It’s our first time encountering a staff here with such bad attitude! Very bad customer service experience. We are here weekly. We don’t expect 5star service but good manner it’s a must. The rest of the staff are lovely.

Clean and tidy located upstairs in the Next store with easy access via the lift or escalator. COVID friendly spacing is good. Selection of cakes, sandwiches, soups, risottos and hot and cold drinks. Toilets also available in the Next store. Plenty of outside parking. Staff are effectively and friendly. Would recommend. Please like if this helped.