Muffin Break - Sunderland

Pleasant enough place, management incompetent. Tables left for ages needing clearing, overy confusing systems for ordering with tokens and slips of paper and lord knows what else behind scenes. Queues were busy, tables need clearing, manager (it was emblazoned across their work shirt) was out back ostensibly making sandwiches, inbetween each was stuffing cheese slices in their mouth. Paper cups for tea/coffee when sitting in are also not acceptable. Prices for food or vastly over inflated. Avoid, far better experiences elsewhere, and for a more reasonable price.

Odd members of staff could do with staff training on customers service. If you order black coffee you get that and wait ages while they serve the 3 people in front of you. Bad really bad . The price as gone up 10 pence per cup .

Set in the middle of the Galleries with plenty of seating. Cheese, ham and chive scone was fab and sausage roll good. Lovely coffee served by pleasant staff. Looked longingly at the muffins but was good

Staff are always so friendly, and you feel welcome. They have a great range of food items and drinks and the place is always busy so it shows its very popular. Always clean and tidy and that's down to the great staff.

I’ve been a loyal customer for years. I’ve spent so much time and money in here it was like a safe space for me. Today after I’d enjoyed my coffee with my family and our babies, we where asked to leave. The lady told us “You cannot just sit around here and linger” as if I hadn’t bought a coffee and a muffin already. Two women who where there long before us has finished their coffees too and they weren’t asked to leave. I won’t be coming again, the staff are always miserable- I did some work experience there one time and even then the management where gossiping about other team members. I quit because of the awfulness.