Moe's Southwest Grill - Summerville

I had a disappointing experience at the restaurant. The staff seemed overwhelmed while preparing my order, which is understandable, but both of my burritos were messy and not properly wrapped. Additionally, the cashier charged me for an item I didn't order, but I caught the mistake when I checked my receipt. When I tried to call the restaurant to share my concerns, no one answered the phone.

I would rate this restaurant similarly to Tambell because it often feels a bit unclean. The chips are consistently disappointing, and the steak is just average. However, it remains a decent choice after my bike rides.

The restaurant was clean, and the staff were attentive to my needs and requests. However, I found that the white rice was poorly prepared; it had a muddy texture and a strong acidic flavor that overwhelmed the other dishes. The taste and seasoning were quite unbalanced and not enjoyable.

The food is good and exactly what one would expect from a moe. The staff really needs to concentrate less on dilating their eyes and perhaps a little more on their customer service skills. How often do I have to ask for a middle Queso before the highs get it.

I?m not one to post bad reviews, but I?m having trouble understanding how a place like this can screw up so often. Two visits in a row now I have some how been given the wrong order, which means someone else also didn?t get what they ordered. The orders are literally in a line and marked? so how does this happen?? Am I supposed to open up my burrito every time to make sure it?s the right one before I leave the restaurant? Wasn?t even busy either times. Don?t think I?ll be back.