Bj's Brewhouse Sugar Land

Professional and friendly staff, I had lunch Enlightened Spring Harvest Salad. I added grilled chicken it was delicious

I don’t even know where to begin because there is so much to unpack. When I placed the reservation I asked for a booth. We were seated at a table that could comfortably seat maybe 4 people and the table was not clean. There was also a booth open that could have accommodated us just fine. We sat at the table for almost 20 minutes before the waitress even came to take drink orders. When she got there she seemed all over the place. When the drinks came 2 of the cups were visibly not clean so the drinks had to go back. It took her even longer to bring the drinks back and 1 of them was just water and we had to remind her about the drinks because she had forgotten to bring them back. We finally ordered appetizers, those were fine but our waitress was no where to be found. She finally came back after the appetizers were done and took our main food orders and she was gone missing again. Our food came out and the 2 pasta orders were not very good. They were under seasoned and it would have been okay if we could locate the waitress to ask for extra spices or something from the kitchen but as I mentioned earlier she seemed all over the place. She did the very least and finally came back over to the table after the food had gone cold at that point. I also noticed that there were 3 other tables in that same area who seemed to be having issues as well. A manager went to one of the tables but did not bother to come check to see if things were okay at the surrounding tables. We didn’t get refills, barely got waited on, and the food was not good as it normally is. When she finally brought the check out she made excuses and started apologizing and saying how she kept having issues with the kitchen messing up orders at other tables. I think that bothered me the most because we literally sat there and were under serviced the entire time and she felt it was ok to say that when she didn’t even check with us once to see how our food was. By far my worst time at BJs.

It was really great! Joshua our host was attentive and patient

BBQ ribs were so tender that they fell off the bones. We celebrated my daughter's birthday and the staff made sure that everything was wonderful. The hostess was keeping us informed on our waiting time, which was nice.

Service wasn’t good, we were brought one of the entrees first than everyone else’s. When the appetizer were brought no napkins, plates, or silverware was brought to us (we had to ask the busboy because the waiter was no where to be seen). The food was alright good thing my friends were at least satisfied with that.