Pollo Tropical - Feedback

This location is always clean. The service is great. My food is always hot and good. I'm so happy they have my favorite back the ribs.

Sunday afternoon around 3:30ish, 7 cars in line over half hour and when I pull up to the speaker they told me the system is down and don't know when it's coming...

It's not the Pollo Tropical I remember from 10 years ago. Now, a simple order takes 30 minutes to prepare, even with only three people ahead of me in line. I re...

For years, I gave Pollo Tropical a 5-star rating, but my opinion has changed. Yesterday, we ordered takeout, and the lid on the black beans container wasn't sea...

They really need to have more staff working during the night shift from 6 to 9 PM. I often find there's a long wait in the drive-thru, so last night, I decided...