The Butcher's Arms - Stoke-on-Trent

The food was delicious and the staff was excellent. However, the music choices could be improved. Overall, great food and excellent service from the staff.

Poor customer service from what I assume is the manager? A man wearing pink shorts, with grey hair. You’d think considering we were a wake, and had just come from burying our loved one, a smile or compassion may not have gone a miss. Made what was already an sad day even worse having to be told where we should have started our buffet at, being rude about it to members of the wake in the way he spoke to them; rude at the bar, rude outside about the ashtrays, usually I don’t leave reviews but when other members of the party agreed with the rudeness of the man, I felt it needed it be brought to someone’s attention, regardless of who you are, when serving a FUNERAL there’s way to act and ways not too, and the attitude we received was not one.

Popped along to the butchers in the half hour or so before closing in an afternoon. We had tried two other pubs locally (who advertised on their signage and their website that they were open) that were closed. I'm so glad we did. The young lady serving us was lovely, polite and helpful. It was no trouble to order some food even though we were pushing for time. The food was lovely and we will definitely be going again. A note to pubs local to Audley: Update your opening times please!!

Went butchers arm back in April for a lovely butchers burger, it is one of the best burgers ever, better then five guys ngl, great service from, Kayleigh, Adam, Jess and then mark and Charlie in the kitchen, great burger and great homemade chips, can’t beat marks homemade chips. Would suggest to go, it’s beautiful

Went to try the food. Asked if food was available so ordered drinks, then asked have you booked. I said no and was told if you havent booked you cannot have food. Wouldnt have had the drinks if we had known. We sat at a table and there were no reserved signs. Not happy.