Pizza Express - Stoke-on-Trent

We took the whole family out for dinner tonight. The children's menu was a great value for money, especially with our three young ones, and every plate was empty by the end of the meal. I highly recommend trying the arabiatta, it was full of flavor, and the calamari was possibly the best I've ever had. The main courses were also delicious and the dessert was the perfect way to finish off the meal. The atmosphere was fantastic, likely the cleanest restaurant I've ever been to. The service was super fast and the staff were very friendly and attentive, nothing was too much trouble for them. Overall, a great experience and we will definitely be coming back.

This Italian chain restaurant is one of my favorites, despite being a bit pricey. The fact that they offer a student discount is a plus! The staff is friendly and accommodating.

Lovely service from the young lady who seated us to the really helpful young man who served us and helped us with car park fees/where to locate pay station too. They need to invest in a new dish washer/detergent many of the glasses on the tables looked dirty mainly due to the white marks left presumably from the dish washer, also my cutlery was dirty. I didn't complain just swapped for clean ones already on our table. Nice pizzas!

The food was nice. But the service was disappointing. At no fault of the staff I think this was a management fault. Waiters and waitresses were expected to not only serve the food. But to also prepare deserts, serve drinks, welcome new customers and do everything else you would expect from them. Staff seemed to be under a lot of pressure with tables full of empty plates and glasses. I felt bad on the girl serving when I asked for the desert menu and even the bill as she was trying to do a lot of other things. Every resturant I have been to usually has different staff on the bar and the kitchen staff making the deserts. I wouldn't go back again, there are much better pizza places to visit.

The food was amazing, but the service was lacking. When we arrived, we were informed that there would be a 45-minute wait for our food because the dishwasher was broken. Based on previous reviews, it seems like this has been an ongoing issue. The service was slow and the staff made us feel like we were a bother. The manager, Robin, had a terrible attitude and didn't seem interested in providing good service. Despite the restaurant being relatively quiet, the service was disappointing. We won't be going back to this Pizza Express again.