Alton Towers Resort The Rollercoaster

Great restaurant, good food and fun service. The children loved watching their food come down to the table and it was very yummy too!

Unfortunately we had quite a bad experience at the rollercoaster hotel. The atmosphere was lovely but a couple of members of staff failed to greet us and serve us professionally. Drinks were put infront of anyone without any names or questions, and 2 of the same meals arrived with differently seasoned chips? We also requested a birthday song and dessert but that wasn’t an option as any special birthday treats have to be paid for.

Food not great and way overpriced, kids meals are horrendous, none of the children in our party ate any of their food and they’re not really that fussy. Even drinks are way overpriced. Lesson learned won’t return.

Greeting wasn’t what I expected, whispering between each other as I just booked for 5 adults as it didn’t give you an option for a high chair. Which the waitress eye rolled. We were shown to are table, and here is where I knew I’d made a mistake. Order on your phone, connect to Wi-Fi! After a long day in the park all you want is a drink and a menu. After 20 minutes of app fails we managed to get ordered £90 for 4 adult meals and 1 kids 5 drinks, all for the novelty for it to whizz down separately 10 mins apart meaning we didn’t eat together. Lesson learnt and never again.

A great concept and idea, staff were friendly and explained the ordering system but not the process for when the food arrived!! Which was nice enough but Luke warm, I would have said reasonable value given the current climate so can't complain! The whole place was pretty noisy and not necessarily ideal for younger children but overall worth a visit you just might not want to go back!!