Great American Cookies - Stockbridge

If I could give them zero stars, I would. This location has gone downhill since the change of ownership. They are constantly out of stock. How is this even possible? To Never have marshmallow crème yet have an ice cream creation which has the crème as an ingredient. The location is always dirty and the customer leaves a lot to be desired. Please sell to owners who care about owner experience.

This place is so unprofessional. I placed an order online my pickup time was 2:30. I arrived at 3:45. When I arrived I still had to wait because it wasn’t ready even though I paid online. The young lady gave no apology. Even though I live about 5 mins from here I’d rather drive 20 to another location.

0 stars. Hate isn 't strong enough word. Mama bear is piping hot right now and ready to fight. I am beyond pissed. I brought my 3 year old daughter on her Birthday and we left crying on her bday bc they refused to make a cookie cake or slice etc. Claiming they close in literally a few mins at 8:00 it wasn 't even 7:45 yet. Stating their oven was already off. I asked please it was her bday and we had already drove an hour trying to find one open and I already told my daughter we were getting cookie cake. They refused and offered just the circle cookies. She was devastated. I 've been to the other GAC location in McDonough and they will make them on the spot and ready in less than 10 mins. Now I 'm consoling my toddler. This is horrible customer service. If you CLOSE at 8 then you close at 8. You don 't turn your oven off 20 mins prior. I understand if it was like 3 mins before close. But this wasn 't case. AND even then you still deliver. I 've worked in the industry before. It doesn 't take long to make those. I 'm so shocked someone to stoop to such poor service. I contacted corporate and getting action taken. Congratulations to the 2 young ladies for making a toddler cry and breaking her heart on her Birthday.

This business focuses on the next day instead of the present day. I came in for a slice of cookie cake for my daughter the young lady in the establishment informed me that “we’re out of cookie cake I’m focused on tomorrow’s orders and I’m not going to pound any cookie out today.” What??!! You’re known for cookies/cookie cakes and you’re being lazy bc you’re focusing on tomorrows orders?? Yeah I’ll never visit this location again. That’s pathetic.

This location is the worst in my opinion, not only do they charge more than other locations they do not offer edible images or custom colors. Their customer service is less than good and they are constantly closing early or not open at all and leave notes for customers to call for an order they need to pickup. I tried to place an order for a cake to pick up Sunday at 1pm and was told not asked that I had to pick up at 130. I explained I needed to be at the party location at 2pm, I was told well we can call you when it's ready. Sorry not acceptable. The location was already not good at what they do and now it seems worse, the owner should definitely hire more adults instead of a high school student as a manager, it almost feels like a daycare