Cafe 33 - Stirling

Visited at 1.10pm on a day where the cafe was closing at 2pm. Lady with brown hair was lovely and welcoming, checked with her that we were ok to grab a quick coffee and sandwich, which she confirmed. While she was away attending to customers outside, we could hear the lady with the white hair in the kitchen very loudly complaining/shouting that there were still 2 tables in and what time was she expected to finish. She was being extremely rude and loud about it. Couldn't believe what I'd heard, so pointed it out to my partner, not expecting for the lady to continue on complaining, but she did, even louder than before. She made it very obvious that she did not want us there and there was no way I was going to stay there after that. So we left. Absolutely mortifying. Although, not the first time I've had a bad experience with this lady. The other staff are lovely and the cakes are beautiful which is why I've always returned, but I don't think I'll be back after that.

This cafe has so gone downhill since new owners. Wonderful experienced staff leaving and not enough staff with sufficient knowledge of how to run this once great little cafe. So sad.

Decided to stop and Have Lunch.!! Ordered Tuna Mozzarella Toastie. Arrived was Tuna and cheddar. I eat Lactose free cheese if Cheddar. Disappointed. My Partner had Square sausage on a Roll.Black pudding. Dry rolls no butter and they were lost inside the Rolls. Won't be back. Staff look as if they can't be Bothered. Blonde Girl was pleasant though. Very Disappointed.

Visited Cafe 33 with my family for a sandwich. From arriving the service was bad we were ignored for nearly 10 mins until I had to call the waitress over. After ordering we had to wait 50 mins to get served 4 toasties and a bowl of soup the table beside us arrived after us, got served, paid and left while we still waited for our food. Try explaining that to 2 young kids wanting their lunch! Nobody came near us to explain, so we needed up having to go in and chase the food. When it arrived we waited another 5 mins for cutlery to eat it with. When I paid I was then over charged. when I went back to complain, I told the waitress I wasn't happy with the whole experience, with the long wait, poor service, and then being overcharged. I have to stress I was not rude and did not raise my voice. When outside a few mins later leaving with my young family, and in front of the rest of the customers the owner (I assume) came out and told me the waitress was in the toilet crying because of me complaining. While I obviously did not want to upset anyone, it was as if I should n't have complained, and should have just walked away and not complained at all. If the owner had of talked to us and explained there would be a long delay, or even acknowledged it when I paid, or apologised for over charging, but she did none of these, but left the inexperienced waitress to deal with everything. Very poor management will certainly not be back.

Friendly staff. Cakes are divine. Pleasant service and menu is great value. Never disappoints. Highly recommend.