Taco Bell - Stillwater

I stopped for lunch today to get a fiesta veggie burrito that is my favorite vegetarian option on the menu. I went in to order. the load is updated. the kiosk is good friend. I liked the simple order on the kiosk, but the personal did not greet me and other customers were mostly unnoticed. my job was done quickly, so it was a plus.

This particular Taco Bell is more miss then hit. They are sloppy so you’ll find randomness in your food (i.e. lettuce in a burrito, random tomato, or a stray onion or two) and too often one or two items are missing from a drive thru order. The service is too dependent on who’s working as there are several employees who have attitudes including some of the managers. The cleanliness of the lobby is also dependent on who is working; some days the lobby sparkles while others it’s trashed. Overall, I’d suggest eating elsewhere if you can.

Waited in the drive through for 30 minutes and recieved half of our order. I know staffing is a issue but make me wait that long and not get my order right! You can't get out of the drive through once your in it and the in door eating and ordering was closed.

Girlfriend went in to get some food an hour and 15 minutes before they closed. She waited in line for over 20 minutes, and they shut down the drive through before she ordered. It's ridiculous that this location not only went from closing 2am, to closing 8pm, but consistently closes down an hour early. This location use to be my favorite spot to get food, but not anymore.

The food at OPH location is bad. it doesn't matter what time of day or night when I order through drive-thru. Photo of crunchy supreme taco. Hardly any taco meat, missing the sour cream and the tomatoes. The taco shell was broken in half when I opened the wrapper. Notice the dark green wilted piece of lettuce. Unappetizing. Threw it out. Several time's my orders have been incorrect. Missing taco sauce , missing napkins, and incorrect drink. And worst of all cold food! I called to complain. The manager said she would mail me a coupon for a free meal. Never received. The only positive is a young lady who works the drive-thru. She's friendly and pleasant.