Burger King - Stevens Point

Our food was perfect, even with a customized order and the gentleman that took our order and served us was amazing! His customer service skills surpass what one would expect at a fast food restaurant!

The black man working here got really angry that my hamburger that had pickles on it, but I ordered it plain. It's only got one pickle on it! He yelled at me when I asked for my plain hamburger. I wish I was making this up, I'll never eat here ever again.

The restaurant provided no service at all. The manager was rude and cancelled our order. We received the wrong change back and when we called to get the corporate number, we were hung up on. Overall, it was a terrible experience and we would not recommend this location. It was a bad, bad experience.

The disrespectful girl at the drive-through got the order completely wrong and when we question it, she push the bag at us and told us to just take it because there was nothing she could do about it. We asked her to correct it and she said just take the food. We finally got her to correct the extra charges and she threw the food at us and said we should’ve just taken it anyway because we got it for free or some thing and she couldn’t remove it from the bag once it had been put in a bag. Then we noticed everything in the bag had been incorrectly made, because she had added all this extra stuff that she charged us for which we didn’t want and then didn’t have the stuff we did want on it when I called back to talk to a manager I recognize your voice and asked her if she was the person who took our order the drive-through and she lied and said she wasn’t but then when I told her that the person at the drive-through got her order wrong. She said she got it perfect. I said I needed to actually talk to a manager and then or an owner. she lied again and told me she was an owner even though she was in her 20s I contacted Burger King corporate and they basically did nothing about it.

The gentleman, I think he was the manager, was so sweet. He brought the food to our table, made us chocolate milk which was not on the menu for my 5 year old nephew, and gave my nephew a coloring book page to hang up in the restaurant. I wish I knew his name, he gave amazing service and took pride and joy in his work. Great job!