Pizza Hut - Stevenage

I have visited this Pizza Hut multiple times in the past month for their “Bluffets”. They currently offer unlimited pizzas brought to your table when ordering through the app, along with a pasta dish and your choice of salads. The pizzas may be small, but they are cooked fresh and served hot! On one occasion, they ran out of the deep pan option after we ordered, which was disappointing for me as I prefer thicker crusts, resulting in a less enjoyable lunch. However, the staff at this location are friendly and accommodating. They work hard to meet everyone's needs with the new buffet system. Last week, we were assisted by a server with red hair (who used to work at the leisure park Pizza Hut), and she was outstanding and really enhanced our dining experience. I hadn’t visited this particular restaurant in years, as I preferred another Pizza Hut for its higher standards. However, this location has definitely improved over time.

I decided to give this restaurant another chance after my last visit almost a year ago. Unfortunately, the price for the buffet that was advertised outside was incorrect and they refused to keep serving it past 3 pm. This experience left a bad taste in my mouth, and I will not be returning to Pizza Hut again.

Today, I took my two sons for lunch at this restaurant and we received excellent customer service from a young man named Cameron and another young man with blonde hair (whose name I didn't catch). They went above and beyond to take care of us, and I was reassured to see them following all COVID19 safety guidelines.

Came here for my brothers 13th birthday. Upon arriving we were shortly seated to our table with menus. After deciding what we were having we sat there for 20mins waiting for someone to take our order as this is what happens in every other pizza hut we had been to but there was not one member or staff in site for a long time. We then managed to speak to a lady who was slowly cleaning a big table which had been sat there messy for quite some time and she informs us that it is order at bar which would have been nice to know when we were seated but hey ho... pizza came out quite quick which was good but seeing as it is fresh it tasted quite flavourless and could have had a frozen pizza from asda which would have tasted better. We then had deserts and i had asked them to bring out the cake which i had given them as it was a birthday and they literally just did that... bought out the cake with lit candles. Couldnt even be bothered to sing which isnt that hard and would have made the experience better. Staff need to learn a bit of customer service as most the time we were there everyone was literally hiding out back having a giggle. Definitely will not be coming back or recommending...

My family visited during peak time (5:30pm on a Saturday) for my daughters 5th birthday. The salad cart was basically empty, the ladies toilet were out of order, men’s disabled were unacceptably filthy. I had to take a four year old to a shop to find a clean toilet during a storm!! The food was below average and completely overpriced, especially the starters!! The portions were tiny for the price!! No response from customer service within 24 hours. Definitely not somewhere I would return to.