Jade Garden - Stevenage

We thought we would try jade garden as our usual chinese is lucky star which is closed Tuesday. Wish we hadn't bothered I can honestly say it's the worst chinese I've ever had everything was over cooked badly. So if you use this place check your chicken balls ain't like bullets same with chips . I'd be ashamed to give that to any customer . Stay away at all costs and go to lucky star near pear tree pub never had a bad meal from there in years .

Our usual Chinese takeaway in Stevenage was closed so we diverted to the Jade garden, what a mistake to make, £26.00 down the drain. The Duck in the Duck Pineapple was fatty, with a thick skin that was soft, not att crispy. Additionally I found a foreign body in mine, a piece of what looks like thin metal. The sweet and sour sauce was a thin runny sugary sauce, not in the least like sweet and sour. The chicken balls were overcooked and a dark brown colour so hard they were difficult to cut. The best item was the prawn crackers. I rang the shop to complain but they were not interested, the excuse was the owner speaks so little English he won 't understand you. I contacted the local EHO 's office this morning and I hope they carry out a visit. As for the Jade Garden, we won ' 't be going there again.

Got a Chinese and it was the worst ever. Chicken balls were not cooked properly inside and overcooked outside. Chicken in rice and main was undercooked and just tasted odd. Prawn toast was soggy. Called to ask nicely for refund and was told they wouldn't because that I didn't like the food wasn't a good enough reason!! Continued to complain and they agreed refund. They came to collect the food and said I had to show it hadn't been eaten...which I did... I showed them all of it was boxed back up and they deducted £5 from the refund saying it was for the delivery drivers and the boss didnt want to refund it!...I will absolutely never order from them again and you will be crazy if you do or you will end up money down the drain and eating cereal like I am now 2 1/2 hours after I placed the order! Shocking food, shocking service.

There was no beef in this dish at all, just a hard batter in a red sweet sauce. The other dishes my party ordered were better, but still not great. I will not be ordering from this restaurant again.

The food was extremely disappointing! This will be my first and final time dining at this restaurant. I wouldn't even give the food they served us to my dog.