Tim Hortons - Steubenville

Waited in line for ten minutes yesterday morning. The manager was busy taping and accosting a calm customer who was complaining they received a stale donut. She continued to insist the donuts were fresh but my donut was also stale. The icing crumbled when I touched it. Just gross. deplorable management at this location.

Took 25 minutes for our breakfast sandwiches and wraps to be made. After we ordered a gentleman came in and was ignored at the register for 5 minutes and walked out without being acknowledged.!In our order, sandwich and wrap was WRONG. I ordered the number one meal without cheese (bacon, egg, lettuce tomato on everything bagel). I got plan bagel with sausage and egg. We were shorted two hash browns from meals. 3 Wraps were supposed to be loaded farmer wraps. Wraps came in small size without hash browns. EVERYthing in our order was wrong! We were traveling and since the workers had no desire to work quickly we opted to just eat what we got. Very disappointing from Tim Hortons regular customers! Bad service wrong order= lost customers.

I just drank the best cup of coffee I ever tasted in a very long time! It was perfect! I would give 10 stars if I could!

I don't know what happened to this place. There were very few donuts. The ventilation system was jury-rigged. They don't sell hot chocolate containers anymore. If this is new ownership, they don't know anything about customer service.

Rude cashier.I stopped by for the first time today.I pulled down my window and said hello.They did not answer I waited and then ordered.When I received my order, the cashier was rude.He told me: give us few seconds before say hello( with attitude)!!! If he is not happy of his job, it is his and company problem, not customers.Never go there again.