Harrah's Resort Southern California

VISIT AT YOUR OWN RISK!!! This review is for the pool area. My friends and I booked a cabana and planned a day at the pool. The cabana was not what I was expecting. The cushions on the seats were stained. The floor needed a good sweep. The lounge chairs were old and stained. There were no towels at the cabana for us. You’d think paying for a cabana would include towels for the guests. When we approached the counter to ask for towels, the people working there were rude. My friend asked if she could grab a towel and was told “yeah if you want a dirty one”. Then we were further informed that towels would not be available for at least 2 hours. We asked about floaties for the pool and were told they no longer rent them to guests because of covid. There were some available for purchase in the gift shop and we could pay to have one of the staff inflate them for us. $30 for a pool float that I can purchase for $10 at Target? No thanks. It would have been nice if Harrah’s updated their website because we could have come prepared. After we had been sitting at our cabana for some time, about half an hour, our server (Sarah) came over to introduce herself and go over the menu with us. One of the girls offered up her credit card for food and drinks. It took forever for Sarah to get back to us with our orders that some of the girls decided to go to the bar instead. The pools were freezing cold. I guess that would be nice on extremely hot days but this day was overcast and drizzly. It would have been nice if they (the staff) turned on the pool heater (if there was one available). The end of Sarah’s shift came around so she came hunting our group down and asked if we were going to sign the receipt. My friend signed and asked for the card back. To this Sarah stated “I left it at your table” and walked away. There was a copy of the receipt but the card was not at our table. After searching for it at the bar and speaking to other employees, we were told the card was left at our table and they did not have it. Someone even looked at the CCTV footage but “unfortunately” the camera in the area we were sitting in did not have a great view of our cabana. My friend received a call from a supervisor (Stephen) the next day, and Stephen proceeded to tell my friend that he was giving her a courtesy call to let her know the server (Sarah) said she put the card at our table and they (Harrah’s) we’re not “responsible for belongings of the guests”. So we left our property in your possession, you lost it, and you are saying you take zero responsibility for it? Stephen did not even attempt to offer any reparations for their mistake, insisting that because the card belonged to my friend and the server put it on our table, then they had zero fault in the matter. Who puts a credit card on a table where no one is sitting, out in the open, and where anyone can see it? Sarah was so concerned about someone signing the bill that she came to find the group but why didn’t she bring the card with her? It makes no sense. The cherry on top was the multiple charges on my friends card to a beauty discount store, a nail shop, and other things that took place during our stay at this horrible establishment. Sadly there is no proof of who took it, although we have our suspicions, because the camera conveniently did not provide a clear view of our cabana. This place is really sketchy. They steal your stuff and tell you they can do nothing about it. Good luck to Sarah’s future customers. Keep your belongings close. And Stephen, you’re a worthless “supervisor”. The fact that you could not give me your managers name and phone number makes this situation more sketchy.

My bf and I came here for a birthday weekend and this place was very disappointing. They nickel and dime you at every turn, everything is expensive, and it feels run down. We did not feel well taken care of or catered too, so we did not feel compelled to gamble at $25 per hand at Blackjack and did not gamble at all for the entire weekend.Check in through the kiosk was easy, but you do not get your required pool pass that way. Walking down the hallways, you immediately notice how run down the place is, with broken fixtures down every hall. When we arrived into our room, I immediately had to call maintenance because the curtains were falling off of the rail and the stick to pull the curtains shut was sitting on a chair. The room had a large soaking tub, but no bubble bath. I feel like that could have been provided considering the $450/night price tag. The room would be very average for $250/night and fell very short at $450.We ate at Hell's Kitchen that night, it was pretty good, considering our large party. I felt like service could be improved because they were only really taking care of one half of our table, which was annoying. The $200ish seafood tower is not worth it, but the beef Wellington was everything I imagined it would be. The scallops were also not full scallops, but cut in half to make you think you're getting more. What a shame.We also tried playing the sorry excuse for Top Golf (I played the real thing in Oregon). It just did not work at all and badly needed to be calibrated. We were not charged and we left shortly after getting set up.We were up very late watching our friends gamble and hanging out. Everyone was intoxicated and got some late night munchies. Guess what, no late night dining options. And if you try to call the front desk, you will be on hold for 30+. We actually never talked to anybody, we just gave up and went to bed hungry.The lazy river is fine. But what irked me was that you have to buy your own floaties, which are so overpriced in their store. Then they charge $1 to fill them. The nickel and dime game gets so old here. We had a cabana and the furniture is so tired, the TV has some cheap basic channel package.This was not a weekend I would repeat, but I would probably come back just to take my dad to Hell's Kitchen.Rooms: Basic, run down, no style, nice soaking tub but no bubble bath.

Me and my family were there 7/30 for a couple nights. I would like to make a few suggestions. Check in line for those that aren’t up in the platinum or gold whatever it is need more than one staff member to help. We were in line for 20 minutes. Tried to check in kiosk both didn’t work! In line we saw a lot of different people trying the kiosk and couldn’t check in. They walked away shaking their heads. Lazy river beautiful but cold. Especially for younger children. Didn’t appreciate on Sunday not having waiters for drinks or food. I didn’t care for the adult side getting all the attention. Warmer water, waiters and Dj. Family side likes all those things too! But on Monday when there’s no adults partying then we got waiters and music speakers playing music a little louder than Sunday. Kinda upsetting! Hope to see some improvements for my next visit. Thank youFood drinks: Alcohol beverages very over priced!Food for a family expensive

My friends and I planned a night getaway at this hotel. We booked a cabana and planned a day at the pool. The cabana was not what I was expecting. The cushions on the seats were stained. The floor needed a good sweep. The lounge chairs were old and stained. There were no towels at the cabana for us. You’d think paying for a cabana would include towels for the guests. When we approached the counter to ask for towels, the people working there were rude. My friend asked if she could grab a towel and was told “yeah if you want a dirty one”. Then we were further informed that towels would not be available for at least 2 hours. We asked about floaties for the pool and were told they no longer rent them to guests because of covid. There were some available for purchase in the gift shop and we could pay to have one of the staff inflate them for us. $30 for a pool float that I can purchase for $10 at Target? No thanks. It would have been nice if Harrah’s updated their website because we could have come prepared. After we had been sitting at our cabana for some time, about half an hour, our server (Sarah) came over to introduce herself and go over the menu with us. One of the girls offered up her credit card for food and drinks. It took forever for Sarah to get back to us with our orders that some of the girls decided to go to the bar instead. The pools were freezing cold. I guess that would be nice on extremely hot days but this day was overcast and drizzly. It would have been nice if they (the staff) turned on the pool heater (if there was one available). The end of Sarah’s shift came around so she came hunting our group down and asked if we were going to sign the receipt. My friend signed and asked for the card back. To this Sarah stated “I left it at your table” and walked away. There was a copy of the receipt but the card was not at our table. After searching for it at the bar and speaking to other employees, we were told the card was left at our table and they did not have it. Someone even looked at the CCTV footage but “unfortunately” the camera in the area we were sitting in did not have a great view of our cabana. My friend received a call from a supervisor (Stephen) the next day, and Stephen proceeded to tell my friend that he was giving her a courtesy call to let her know the server (Sarah) said she put the card at our table and they (Harrah’s) we’re not “responsible for belongings of the guests”. So we left our property in your possession, you lost it, and you are saying you take zero responsibility for it? Stephen did not even attempt to offer any reparations for their mistake, insisting that because the card belonged to my friend and the server put it on our table, then they had zero fault in the matter. Who puts a credit card on a table where no one is sitting, out in the open, and where anyone can see it? Sarah was so concerned about someone signing the bill that she came to find the group but why didn’t she bring the card with her? It makes no sense. The cherry on top was the multiple charges on my friends card to a beauty discount store, a nail shop, and other things that took place during our stay at this horrible establishment. Sadly there is no proof of who took it, although we have our suspicions, because the camera conveniently did not provide a clear view of our cabana. This place is really sketchy. They steal your stuff and tell you they can do nothing about it. Good luck to Sarah’s future customers. Keep your belongings close. And Stephen, you’re a worthless “supervisor”. The fact that you could not give me your managers name and phone number makes this situation more sketchy. The hotel room was ok. One of our rooms was muggy and humid. The AC did not work right. The other one still had hair on the “clean” shower floor. I definitely would not recommend this place and will never visit again.

The lazy river side of DIVE is a hot mess. The information on their website is incorrect: the amount of people per day bed, the check in time, and bring your own floaty. We purchased 3 days beds and under the special instruction we asked for them to be put together and they weren't. Long story short, I was lied to about getting a refund, they moved our beds but later came back an hour and a half later to take it back from our family. We ended up 6 people to one day bed. I tried clarifying with the manager on how the people that we got removed for reserved that specific bed number because there is no way to do that on the website and she didn't answer my question. We ended up leaving and not enjoying the day at the pool. We requested a refund for all 3 beds but the refund it not guaranteed. The entire experience was horrible. Oh and the DIVE store was closed so you couldn't buy a floaty.....big waste of our day.