Cold Stone Creamery - Staunton

Handler was helpful and enthusiastic, multiple flavors and toppings to choose from. Easy location to find.

I went to the store had to wait 15 minutes because staff was slow. Rachel ended up being the server to help me. I ordered my ice cream and told her I had a peanut allergy. She put the scoops down and told me “I'm sorry I cannot mix your ice cream”. I asked her why, she told me they don’t have a stone set up for people with allergies and the best she could do is put my toppings on top. I was annoyed and told her the main reason to eat there is for the ice cream mix. Then I told her that other locations have accommodated me by using a bowl so I didn't see what the problem was and I’ve never had an issue ordering. She told me the best she could do is get my ice cream from the back. I asked for the manager’s name and she was hesitant to give it to me. The look on my face made it clear I was annoyed so Ezra stepped in. He told me he would do the best he could, mix my ice cream in a clean bowl for me. Rachel went to help another customer. A few customers later, Rachel tried to make small talk with me, she turned to me and told me she never heard of Cold Stone making that accommodation. But that point I was already annoyed with her. I asked her what the protocol was for people with allergies and she said she didn't know. I told her that’s concerning since she is an Cold Stone employee she should know the protocol. Ezra made my ice cream . I ordered the gotta love it but he only filled it half way, when I pointed that out, he added more ice cream. That was another observation, when Rachel was making ice cream there was way less than the amount that should have been in the bowl. If the lid is completely clear, clearly there isn’t enough ice cream. You charge customers full price but give half scoops.It was a fluke I was in Old Town and I never use that location, most likely I wont go back.

14:50h was already closed even saying 22h in their website

Poor customer service, the Person at the store started sliding ice creams on the counterHe couldn't get the founders favorite right what is the point of running a franchise that cannot get the signature ice cream right?Didn't mix our ice cream well and left all fudge and ice-cream separate, I have been to many Cold Stone outlets but this certainly is very bad and I wouldn't recommendMy kids and family left with poor experience.

Placed our order 15 min ahead of time and got our items after the people behind me while waiting in line. They didn’t even put straws in for the milkshakes. There were two people working and one was doing tasks that seemed like he was just trying to close quicker while the other one took orders and got customers through the line.