Montbleu Buffet - Stateline

Meh.. basic room, no frills, bathroom huge, view nice, limited snack food But who wants to look at this wall in your room- totally lost the ambience.

This review is for the coffee walk up counter in Mont Bleu. We are currently staying at the hotel and today is our 10 year anniversary. The fresh brewed coffee was so terrible, I could not drink it and I'm not picky about coffee. I will usually drink anything. I tried to go back down to get a fresh cup and the lady working was very rude and it seemed to bother her that I didn't like the coffee. I asked for a refund after she told me the coffee was fresh brewed, which it did not taste like it. She told me she didn't have a code for a refund so she couldn't give me a refund. I would have normally been okay with her making me something else, which she did and it was equally as bad tasting. The lady working was so rude and not what I would expect from a hotel. Definitely won't be staying at Mont Bleu again. My poor husband is now walking to Harrah's just to get me a cup of black coffee.

Came here on a Friday evening and immediately was met with rude and rushed customer service. The lady at the front counter, and I believe others have commented on her as well, was rude, abrupt and practically refused to give us more than one menu. She threw the menus down, actually seemed irritated that we came in to order. I was repulsed! We are just here to order food, and we were actually ordering it to go...no sit down service. Needless to say I won't be back... To their credit though the food was decent. Hence two stars... Go at your own risk!

Friendly wait staff Convenient location, if you're staying at the hotel Very slow service Super lax on health safety standards Pizza made my wife sick My wife I checked into MB at 7:30 PM. The hotel doesn't offer room service, the Steakhouse requires reservations, and The Zone is a glorified Starbucks stand... so the Cafe was our only option for dinner (since we'd been driving all day and didn't want to leave). 1 table was seated when we arrived. The hostess led us to our table immediately. It took 15 minutes before someone took our order. My wife pointed to the menu and asked for a margharita pizza. The waitress confirmed, via the microprint below the item: that's only if you're at The Zone. Then why is it on your menu at the Cafe, if you don't offer it? Whatever. They had a regular cheese pizza, so my wife went for that. I got the chicken tenders. Everything tasted like movie theater food. Very processed and low quality. My wife's pizza came out looking awful. The crust was white, the cheese looked oddly coagulated and shiny... Like a previously cooked pizza that they just reheated. She made it through 1 slice, but felt nauseous after. She ended up puking, 30 minutes later when we got back to our room, and said she immediately felt better, so clearly the pizza made her sick. Lastly: our visit was mid pandemic, so masks were required. Not only did the hostess have her mask below her nose the entire time, but she escorted 2 parties into the restaurant with patrons that either weren't wearing masks or had them on their chin. Whether you agree with masks or not, the staff is required to wear them and not admit patrons without them. This restaurant clearly doesn't care about health or safety standards. If they don't care about masks, what else are they slacking on in the back of the house? We won't be back. We can get the same quality cuisine at a traveling circus or middle school walk a thon.

Everybody in this casino is wildly rude. Brent, the heavyset guy who manages the café was so mean to our party. When we showed up, 17 minutes late... He told us they canceled our reservation because we were 20 minutes late. When I pointed out that we were only 17 minutes late and we were in the hotel, they could've called us... He then told me he could cancel it after 10 or 15 minutes. I have never had such terrible service and rude people that I encountered in this hotel. We had five rooms and spent thousands of dollars in the casino. In the attitude that we were not with was so unprofessional and so mean that we spent the last two nights in our rooms parting with our friends instead of going out. There are a lot of options in Tahoe, don't stay here.