Papa Johns Pizza - State College

I ordered my pizza more than an hour before their closing time, but they let it sit for at least 45 minutes without any updates. Then, without any warning or email, they just canceled my order. Fortunately, I was planning to pay in cash, so I didn’t lose any money. I strongly advise against ordering delivery from this place.

We have consistently enjoyed the best pizzas from this place. Each pizza is crafted to perfection every time.

Everyone here is amazing and consistently strives to do their best, even when faced with a high volume of orders and limited staffing. This restaurant has handled some truly incredible order loads, so your patience is appreciated. The food is fresh and delicious—honestly, it’s the best pizza around!

Ordered 3.5 hours ahead for a scheduled time. Arrived on time to be told it would be an hour wait. Why even let me schedule a time if I 'm going to have to wait once I get there? And an hour? Really? They said it was because it was a go ahead order. I scheduled it for a reason. Same thing happened to the guy behind me. When i said i wanted to cancel, suddenly its 40 minutes. When i left the store, suddenly it 's 20 minutes. When i schedule an order, it should be ready when i get there. Especially when i ordered 3.5 hours ago.

Nothing against this actual stores employees, however this was the worst customer experience I have ever had with a Papa Johns. Ordered 2 medium pizza for delivery from their app, received email confirmation. I check the ‘papa tracker’ on my app and I don’t see any movement on the pizza. I figure it’s late night maybe it’s taking a moment. I check back 15 mins AFTER I have ordered, and it says order canceled. No call. No message. No email. I call the store and they were very short and just said the store was currently closed. The app never listed the store hours when I placed my order at all. I entirely respect not wanting to take delivery orders close to closing time. But perhaps at least call the person whose order is being canceled? Or do not allow orders to be placed within a half hour of closing time on your app? Absolutely ridiculous. Thankfully there was a Dominos near our hotel that was still available for delivery after we wasted time late night waiting for an order that was never coming. Do better Papa Johns.