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Bidrage med feedbackAfter reading reviews to see if other customers have had horrible experiences, looks like a majority can relate to one thing.... this restaurant has terrible customer service. i was reminded why i never come here anymore, with my recent experience. if i was able to give this place ZERO stars, i would. today, i went through the drive through and attempted to order a plain cheese burger with fries and so i thought it would just be cheaper for me to get the combo that includes the drink. i thought wrong. after i ordered, the young woman on the headset told me my total was $18. i drove to the window but thought to myself why the price for a burger combo was so expensive and gave her the benefit of the doubt that she must've mistakenly heard me add more to my order. i approach the window and she tells $18 and i ask her why it was $18. The woman tells me that The burger itself is $10. So that means $6 for fries and $2 for a drink? lol She proceeds to tell me that despite wanting a plain burger, they still charge for the tomatoes and the lettuce.... wouldnt i be doing them a favor by saving them more lettuce and tomatoes instead of me just throwing them away if i got it in my burger? whatever. i asked her to remove the drink, she told me the new price of $16. she continues to awkwardly stare at me, giggle, and speak to her coworkers on the headset. I told her i was better off going to in n out where i could get a fresh burger for half the price of what they were trying to charge me.I understand coming out to eat is getting expensive but it just simply did not make sense to me. as i'm asking her to break down the price of each, she just stares and laughs at me. at this point, i'm confused because i don't understand how me asking to take my drink off, is funny. she closed the drive through window and i see her calling her coworkers to approach her and one comes to the window, looks at me, and laughs at me. She shoves my card back at me, slams the drive through window on me, and i leave. The customer service is horrible. dont waste your time coming here because they dont care and they just have woman with nasty attitudes working the drive through. If you do not like working with customers, do not apply to work a job where you have to deal with them. stop taking your misery out on the customers. as for the prices, save your money and go somewhere else. the food isnt as worth it anymore.
Cashier got my order wrong, server wasn't friendly or even apologetic for the mistake, didn't offer to fix it only offered to charge me which is what I thought I had already done with the cashier. Food not so tasty. Their avocado burger doesn't come with cheese, which was my bad for assuming it would because all avocado burgers I have ordered at other places come with cheese. First and last visit here.
The food is fresh. But expensive. I used to eat here all the time. Until a drive through employee named Airy, gave me an attitude with no cars in the drive through and no at the cashier counter. I would recommend Volcano burger down the street. Stay away from all Paul's Place
Paul's burgers. Reminds you of Ruby's ice cream malt, burger, and fries pretty good. Or you can get the Rueben sub after Peter Rueben, and eat at the place for all the people.
Nidia was very nice!Always great to have service with a smile. Glad she recommended to get the rice.Because it was good. But the taquitos were eh. If she didn't recommend the rice I would be hungry It came with lots of tomatoes so that was good. So I mixed them with the rice. My husband got a hamburger. And it was big. Lots of food for a minimal price.
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