Pollo Tropical - St. Petersburg

The grilled huh here is very good. we have been trying out and disappointed others, but will be back for the marinated bone in the grilled chicken. side were a bit small and only typical almost food, but the hawn saved them. If they need to eat quickly, they try this place.

I order from this location often, as it Is a healthier fast food alternative. This location gets the order wrong 50% of the time. They also serve smaller portions of chicken for the price of a larger order the later in the day it gets. (Ex: tropichop chicken bowl with the amount of chicken that is in the small order for the price of the large. I have now started ordering the small bowl as it is the same except for less rice) today I ordered pollo bites and I received a dark chicken leg at the drive through....with my receipt stating pollo bites. I feel they give you what they have and not always what you order hoping you will drive away. Luckily experience has taught me to check every order. I understand mistakes happen but this location seems to mess up every other order. Good food for the price but check your order before leaving. We used to live in Tampa and the Pollo Tropical locations were much more efficient and friendly.

This is NOT fast food: I was in the drive-through for 15 minutes. Pulled pork sandwich was way too sweet, but I really liked the added crunch of the cole slaw. Vinaigrette tomatoes were good, would have been outstanding with less garlic.

I was so excited about this place opening but my first time here makes me not want to try it again. I ordered fried Yuca and a tropichop with yellow rice vegetables, mojo pork, black beans, corn, and onions. This is my go-to. I waited in the drive-thru line for quite some time wondering why it was taking so long. The lady at the register (who was super sweet) mentioned how it’s her running register and the meals and she did apologize for the wait time. I paid, she handed me the bag, I saw that my yuca and bowl was in there and headed home. When I got home and opened the tropichop and something spilled all over me. To my surprise, it was mushy and full of liquid, as if the vegetables meat weren't drained completely before being put in the bowl. I’ve NEVER had a bowl like this one. Usually the rice is super fluffy the black beans drained and placed delicately on top (like the stock image I attached below). I did find the phone number to call and let them know, and they will comp me a bowl next time I go in. The fried yuca was good though!

I’ve been to this place a couple times and have yet to be pleased. Waited 30 minutes for food. And that was my whole break. I went here thinking I could get food and then eat it to go back to work, but I was wrong. And they forgot somethings that I ordered in my bag, but didn’t want to go back since I was already late to go back to work. Don’t think I’ll come back. Reading the other reviews, the ones that are not great I agree with. The one employee was nice who gave me my food. Had some who have taken my order have attitude with me for no reason. Would say I’m disappointed, but I didn’t have much expectations to begin with.