Bruegger's Bagels - St Paul

I love their bagels and will continue to go back, but they really need to improve their online ordering system. They are consistently slow and disorganized. I always allow for an extra 10-15 minutes when ordering ahead because they often take longer than expected. One time our bagels were left on the counter instead of in the pick-up area, and we only found out after asking about our order 10 minutes later. The introduction of new coffee drinks has also slowed down the process.

Each Bruegger should come to this place to learn how to make a suitable sandwich.

Experienced the unimaginable customer service. The manager (small, crooked, long beard) simply exposes this really angry vibe. Didn't you say back, even though we were on the face for a few minutes? I was waiting behind a customer who filled a large order for several minutes. I was literally afraid to ask him the obvious? Can you get me six simple bagels? Question because he was just ready to blow. Young woman in the register was very nice to me after this guy finally went to the back kitchen. I won't come back long, if ever. Follow us: I have come to Breuggers Contact us on the same day I wrote review. Never heard of anyone in your company

A terrible customer service waited for over 15 minutes for a bag with bagels and cream cheese. There were 5 employees, including the manager, and only one person helped the customer despite a long line. The rest hung behind the counter and talked. At first I tried to give them the advantage of doubt, but then it was simply ridiculous when they seemed to take all the costs to avoid customer interaction.

This particular Bruegger?s somehow hires the most incompetent staff members out of any location I?ve seen. I?m not sure if it?s just constant turn over and new hires but every single time I stop in here it takes 15+ minutes for me to get a bagel sandwich which usually involves the sandwich artist that is making it constantly checking a note sheet of ingredients and asking another staff member where certain ingredients are located. And I?m not ordering anything complicated, usually a western sandwich off their menu. The food is good, just don?t expect to making a quick stop if you?re in a hurry.