Tilbagemelding
Bidrage med feedbackSuch amazing smoothies and food! Highly recommend trying this place if you haven't?
I love tropical smoothie, but the girl that was manning the register at the location by Lins should not be in customer service. I came in at 11:10 to place a BIG order, of course I knew it would be a bit, she couldn't help but remind me that there was only 3 girls working and it would be a long wait, keep in mind the store had 1 person sitting there, the drive through had no one in it. I said that's fine I can wait 20 mins even expecting 30 minutes, after the same conversation over and over about how they would take a long long time, and me repeating, I know that's why I came as early as I did, she said ma'am if you're going to be rude I won't take your order I was done! Clear done! 14 drinks and 14 wraps is clearly way more than 3 people can handle at this location.
Best one in the area???The food quality is excellent the employees are personable as well as competent!
They just raised prices and doubled the amount of points you need for a free smoothie. Went from 550 to 1200. Not worth it.
I recently visited this Tropical Smoothie Cafe location and had a mixed experience. While the Strawberry Daiquiri smoothie I ordered was absolutely delicious, the service I received from one of the female employees left much to be desired.First, let me start by saying that the smoothie itself was fantastic. The Strawberry Daiquiri flavor was refreshing, perfectly blended, and met my expectations. It was the highlight of my visit, and I would definitely recommend it to others.However, my positive impression was dampened by the unpleasant encounter I had with a female employee at the register. When I came in the restaurant there wasn’t anyone at the counter to greet me or take my order. The employee came to the register after a couple minutes but she was not friendly or smiling and just asked what I wanted. She had numerous facial piercings, which I don't typically have an issue with, but her attitude was less than pleasant. When I asked a simple question about their rewards program, she seemed annoyed and acted as if my inquiry was an inconvenience to her. When the smoothie was done another employee took the time to bring it to my table and was friendly and courteous in their interaction with me.As a customer, I believe it is important to receive courteous and helpful service, regardless of the circumstances. It is unfortunate that my interaction with this particular employee was disappointing, as it left a negative impression of the overall experience.Based on my encounter with the first employee, I don't think I will be returning to the Mall Drive location in the future. It's a shame because the quality of the smoothie itself was great, but customer service plays a significant role in shaping a customer's perception of a business.I hope that Tropical Smoothie Cafe takes this feedback into consideration and addresses the issue with their employee. It's crucial to ensure that all customers feel welcome and valued when they visit their establishments.