Kfc - St Catharines

I was told to come back in and they would remake the order for me because of problems in the order when I went back they said I already picked it up my son was at home waiting for the food and they wouldn't believe me that I had not been there have to talk to the supervisor Vicky tomorrow because apparently she's the one that signed off on it they said I emailed never even emailed. I have never in my life had this experience before outstanding. Told they would make it right and redo the order well they did the opposite. Went in today to get the order done right and shanika thel supervisor came out swinging. She shut me down when I tried to explain. So rude and not a good reflection on KFC

Kfc is kfc everywhere, tastes the same....but the customer service here is excellent and sets them apart from other locations. I have been here often (I have a 7 year old who loves popcorn chicken), and I am always so impressed with the level of professionalism and just overall friendliness of the staff. The other day we went here before our family road trip. They ran out of gravy, and were so apologetic and gave so many options to substitute, and we weren't even mad about it. It wasn't a big deal to us at all- but just the fact that they cared shows me they are doing something right. My go to spot for this busy mom and her popcorn chicken loving son.

This was one of the worst fast food experiences I've ever had. I understand restaurants are having trouble retaining staff and the fact that only 2 people appeared to be working is probably a factor here but this was still ridiculous. I waited 25 minutes for a 10 piece bucket of chicken, somehow managed to still get my order before the family who had ordered before me, and then, when we sat down to eat later, discovered that we had only received 7 pieces of chicken! And the chicken was sub-standard... skin was torn, chicken pieces were not intact, all of the pieces were small. $30 ÷ 7 way too much per piece of lousy chicken. If you feel a need to go to this location wouldn't recommend it) definitely go through the drive through. There was a steady stream of people who all got their food while those of us inside waited. Very disappointing.

Most of the time the order is missing something or they give you another thing. Last time I ordered mega fries but they put small fries. Several other times they missed items, like chicken popcorn or dips. When you take it home and see it missing, call the store and no one will pickup. The staff, however, are always very kinds and nice. Last time I ordered the chicked peices were very smaller than before. KFC needs to have better fries than this one, always tastes old.

Food is alright. Ordered online previous day, got there and it took way too long with multi-car line-up that was stuck for over 15 minutes. Went somewhere else, got a call 80 minutes later to pick-up. Missing sauce so they gave me another one, chicken was oily and standard. Nothing special, nothing great. But with a $5 off coupon with $5 total, I suppose it is what it is. Can't expect the best with that price and post-work hours prime time with understaffing. Food was hot at least though which was surprising.