Papa John's - St Albans

Terrible. Do not order from this restaurant, if that’s what you can call it. I would give this place a 0 if I could. Food took over 2 hours to be delivered (I live 3 minutes from the place), turned up cold and tasted like s**t. I would never order from this place, please don’t waste your money like I did.

I am disappointed with the recent changes at this restaurant. Not only do they charge for delivery now, but they also prompt for a tip, which is frustrating. The delivery service was slow, taking an hour for my order to arrive, and my pizza was practically cold by the time it got to me. I had to make a couple of phone calls to follow up on my order. The toppings on the pizza were not very generous either. Overall, I was not satisfied with my experience and will not be ordering from them again.

I had ordered a pizza online and it came with hairs baked into my food, both in the pizza and in the desert. Raised a complaint with the company and they ruled that there were no breaches in their health and safety in store. Funny outcome, seeing how everyone who had it was sick with food poisoning for days after this meal.

The delivery was fast, but the garlic bread pizza was extremely dry and tasteless. It resembled cardboard. The pizza itself was mediocre, lacking the rich tomato flavor typically found in a good pizza and skimping on the pepperoni. The deal was decent, but overall, I won't be ordering from this restaurant again as it was just average at best.

A Papa John's Pizza is good. However, if your order is wrong, delayed or placed via a food delivery app this franchise is not equipped to cope. The staff can't handle simple problems and/or don't have customer service training to be able to deal with the general public. The manager is inept and rude and should not be working in such a business.