Waffle House - Spring Hill

As a person who enjoys breakfast it really hurts me when people do not pay attention and they let hair get into your food that is the most unsanitary thing u could do what's even more worse is when u do not dine in so u bring your food home only to find hair in it and I don't care about a refund because if their busy I can just come here to yelp and not recommend people dine at this establishment.

Absolutely horrendous experience! First there was not 1 person In restaurant when we ordered. Order simple food with a young lady (17) who seems relatively new or inexperienced. She seemed to be the only one working until we came back to pick up food when another younger male (16-19) was also there. Lady charges us $21 for all star and grilled cheese only WHAT! So we ask for receipt and I go bring it to my mother (71) to view it and we noticed $1.75 and another $1.75 charge plus tax! So being on a fixed income she wasn’t happy as we weren’t aware of such fees. Ok so she nicely went inside with me to ask for a refund of fees. Girl had no idea what to do and calls this Manager/owner who was extremely disrespectful on the phone shouting via speaker phone at my mother that it’s a surcharge and no refunds! As my mom was getting frustrated with the lack of respect, customer service, care for customer she only got more irritated and walked out! As she did the young girl (17 not naming names per their age) was still on phone with said manager laughing hysterically while my moms back was turned walking out. I was in the car watching this and got irrate watching this young lady disrespect her elders by laughing at them. I went in yelling at her due to her lack of respect and requested manager/owner contact info. Young gentleman gave the info to me as the girl went hiding in the back.Called said manager/owner and this man is the most unprofessional, disrespectful, and rudest business person I have ever ran into. His words when I explained what happened was “she was only doing her job” EXCUSE ME LAUGHING AT YOUR CUSTOMERS IS IN HER JOB DESCRIPTION? Laughing at an elderly lady is in her job description, disrespecting customers is in her job description ? I’m sorry then excuse me sir YOU SHOULD NOT BE RUNNING OR OWNING ANY SUCH BUSINESS AND ITS BEST THIS YOUNG LADY LEARNS SOME DARN MANNERS SOON CAUSE THE REAL WORLD WONT APPRECIATED THAT BEHAVIOR. Yes I admit I was wrong to run in yelling but hell if you disrespect an older person with me in the room! Hell I’ll NEVER NEVER NEVER NEVER EVER GO BACK!

It was good. Loud, busy but not overly crowded until we were leaving. We easily overheard a tutorial/argument over Big 10 vs. SEC football. That was aggressive but entertaining.

It was very early in the morning and my son and I had just gotten home thank goodness Waffle House was open. Always Love going in for breakfast

Ariel was so sweet and great with our kids! Excellent experience!