Whataburger - Spring

I just had a horrible experience here. I decided to take my cousin here for breakfast this morning, and ordered us two pancake meals. They had us go through three separate windows, and they had served 5 vehicles in front of us by the time we got to thethird window to pick up our food. We watched four vehicles at the window behind us get their food, and drive off. When the kidfinally opened the window to hand us our food. I had told him I saw four vehicles behind us get their food, and drive off. Ipolitely asked him why our food had taken so much longer than everybody else 's behind us? He just kind of smiled at me, andshrugged his shoulders, and said I don 't know? After we drove off we also noticed they didn 't give us everything that wassupposed to come with our meals. So then we had to drive all the way back, and I had to go inside. When I went inside I told thelady behind the counter, with the rose tattoo on her arm. That we had went through the drive thru earlier, and that we had toturn around, and come back. I asked her If they were supposed to give us butter with our pancakes? (I know they are supposedtoo. Because I 've previously ordered them numerous times, and they 've given me butter with my pancakes every time. Shecompletely dodged my question after I asked her this, and asked me how many butters do you want? . To try, and avoid theirscrew up. The staff here are extremely incompetent, and come off very rude honestly. It 's pretty apparent they don 't care abouttheir jobs, or working here for that matter at all. I refuse to ever come back here, and spend another cent at this locationagain. I will gladly take my business to the Spring Cypress, and 249 location instead from now on.

Great Whataburger location! It?s clean and has friendly staff! Very easy to get in and out of for sure. I do prefer to order through the app and get curbside pick up. My favorite right now is the bacon blue cheese burger!

The cashier finished helping a customer at the counter and then walked away without acknowledging me. Another employee saw me waiting and mentioned someone would assist me shortly. Just then, another staff member, who introduced herself as the manager, approached me. After glancing at my phone, she stated she had already told my husband to request the refund online. I was taken aback by her dismissive demeanor but asked her how to go about it since the process wasn’t clear. She seemed irritated and gave me curt responses, like "go here," "try that," "go back," and "call that number." Eventually, I ended up spending another 15 minutes on the phone with customer service, providing them with all the necessary details to file a report. The representative informed me that the store manager would reach out regarding my refund. If the refund comes through the store, I’m confused as to why I had to go through all of this hassle. If they can't make shakes, why are they still accepting orders and payments for them?! UPDATE: On Monday, October 31st, I received an email from the customer service team stating that my refund request had been processed, and it might take a few business days to reflect in my account. This was quite a hassle. Do they only have one machine? If that’s the case, there should be a way to deactivate items in the app that are unavailable. I don’t understand how it’s acceptable to sell something that you know you can’t provide.

I visited during a busy period, but I still received quick and excellent service. The food was delicious, and the staff were friendly. Overall, it was a great experience at this Whataburger. The service was much faster compared to the location near my home. I really enjoyed it!

If you find yourself in Texas, you absolutely have to try Whataburger. However, it's important to note that those looking for Halal or Kosher options may have some concerns.