The Butler House - Spring

Great date night with my wife, food was very flavourful and server was good, but everything came out just a little too fast after ordering (not often you hear that complaint), suppose upside was that it was still hot. Will certainly be back again.

The restaurant was fairly quiet and cozy however we were seated outside next to the heater. They ran out of bread. The food took a long time to come out. The surprise was the bill. $75 for 2 steak salads and a half bottle of wine. Way too much for sitting outside in the cold with sub par service and no bread.

Server was great and very attentive, did ask if we’d been there before (no it was our first time) but didn’t ask whether we were visiting for a special occasion (which I did note in our reservation). Sat us next to the door to the patio (I recommend against this during the colder winter months) and we eventually put on our coats. Noise level was loud and was much more of a casual dining experience than I expected (I thought it would be fancier). Prices were excellent for steak and taste was ok, not quite anything I would remember (maybe I will remember it was very salty). Good everyday dining experience. Drink prices were also very good.

Manger Preston was wonderful. We had a reservation but it was packed and we had a 30min or more wait. Offered wine or beer while we waited. Wine was not cheap and very good. Outstanding customer service. Will be back. Music on patio was great tooo.

This was my second time here. I enjoyed it so much the first time I decided to bring my parents for a nice dinner for my birthday. I booked a reservation on Open Table for that occasion. We were seated and had our menus, the waiter was great at first. Everything started off great but went downhill once we started ordering. There was an event that evening that seemed to have the whole restaurant out of control. I wanted my parents to try the filet mignon since I thought it was so good and we were told after we tried to order that they had run out. This was 7pm so very surprised they ran out. Things went downhill from there. They say every large group from the outside event inside next to us so I couldn’t even communicate with my parents across the table. When we did finish eating and wanted to order a dessert to go so we could at least enjoy that back at their house, our waiter had disappeared. My dad ended up getting frustrated and finding someone else to help. We finally got our check and closed it out. I understand that this was a night with an event, but it was disappointing and unfortunately my birthday dinner with my parents made them not want to return again. That saddens me since it’s so close to where we live and I hoped to frequent The Butler House a lot more often. I work in this industry and there are quite a few things that could have at least shown some empathy. I would have comped the dessert or something to show some concern since what should have been a quite enjoyable evening for me and my parents and a nice birthday was far from it. When they told us they were out of the filets after two of us ordered them, I would have tried to recover from there. This was before they seated two tables full of intoxicated people from the event outside right next to us on both sides. It was too loud to talk and that should have been another clear indication that we were not enjoying having to talk very loud if we decided to try and talk. Awful second time there.