Cook Out - Spartanburg

Worst situation conceivable! One side of the two lanes does not work and there is no signature to indicate that they cannot take your order. Or they ignore customers on the outside lane. I don't know what's worse. Time wasted and terrible customer service. Believe the 0-1 star reviews and do not believe that your experience will be better or think long lines are good. You will be so disappointed that I had to wait 30 minutes and leave empty. Zaxbys nearby could provide a fast service with fewer people. Maybe Cookout can ask for advice on how to run a business?

The wait time in the drive thru is ridiculous! Spent 20 min altogether waiting to order. When I got to the speaker box I waited for an additional 3 min for someone to come over the box to greet me by what can I get for you . The employee was extremely rude and didn 't seem to be paying attention to my order because I had to repeat it 3 times. Not only that, but was rushing me when when it came to my order. When I got to the window there was no eye contact whatsoever. Along with the rude service I had missing items that the employee blamed on me. Whoever is in charge of this place needs to seriously re-evaluate their employees and teach customer service!

Tried to give them 2nd 3rd and 4th chances but this is absurd. They forgot half my food, and all the hotdogs (which were ordered with toppings) came bare. The 2 quesadilla side came with only one, and my side of hushpuppies were pathetic.

I ordered a 2 hot dog tray and three burgers. I didn't get the hot dogs but I got everything else. My car almost overheated in that long line. This place need to tighten up. Most restaurants you could just go back and get it corrected. Not this place, you'll be waiting in line for at least another 45 minutes and it isn't worth the hassle.

If I could rate my customer experience tonight and overall satisfaction I don't even want to give it one star. The sad thing is that the workers didn't even bother making a customer connection with me. Close the drive-thru window. Super sad. But I let that go to get home after ordering a barbecue plate that as you can see is missing fries and hush puppies. To then have my daughter's plate that had two onion rings in it and is supposed to be a big cheddar style burger to have patties that are as then as a credit card and as burnt as a piece of charcoal. I'll never go back!!