Popeyes Louisiana Kitchen - Southfield

Unfortunately another bad experience with the 12 Mile/Telegraph location. after another long wait in the car, I asked the surf n turf with cornmeal crushed garnel and chicken sandwich. they had not offered the garnels, but rather popcorn garnelen. they also had no chicken sandwiches, but offers, and here is the kicker, they had no cola, so I got orange drinks. I couldn't believe they had nothing of me. not the first time this happened at this and other nearby locations. does not speak well for popeyes when all their business is running like that. pity because the products are actually very good.

Completely unprofessional and don't give a darn about your time or their customers. My family and I waited in drive thru line for 25+ minutes to order our food. When we got to the speaker, there was a note on the speaker saying cash only! In order to use card, we'd have to go inside to order. So we asked since we had already waited in line for so long, could we just order our food and then come in to pay because both of my parents are disabled/handicap and I have an injured back so I can't stand long. The lady nor the manager cared and told us we'd still have to come inside, wait in line all over again and order to order. We asked is there a long line inside she said no only 3 people in line. I stated this isn't right to their customers especially because there was no sign to let people know in advance about the cash only and was an inconvenience to all customers! The manager then proceeded to ignore us!!! So we decided we weren't gonna waste money at this establishment and when we pulled forward we saw it was wayyyyy more than 3 people in line!!! Extremely bad customer service and I will be filing a complaint with corporate!!! DO NOT PATRONIZE THIS LOCATION!!!!

The drive through wait time was horrible only to finally get to the mic to order and see a sign that said cash only. The person that took my order said cash only through the drive through but if I wanted to come inside I could use a debit or credit card. Luckily I had a $10 on me because after waiting 15 mins to order parking and going inside wasn't something I was willing to do. The overall food taste was mediocre.

Terrible, Terrible customer service! Young kids running the place and clearly have no clue! They are rude, they make very rude comments to customers and the place is filthy! This one used to be the best one. I waited almost 30 minutes in line to pull to the window for.them to tell me they only take cash and if I want to use my card I have to come in and order. Well, that doesn't make sense at all! Waited another 20 minutes inside. Got home the biscuits could have been used in an NHL game, the chicken was the tiniest chicken I have ever seen! Where is Gordon Ramsey lord they need help!

First she asked me to give her a minute and didn't come back to the speaker for over 5 minutes, there was no one ahead of me. the girl taking my order was super rude. second, it was exact change and no cards but she said it so fast I didn't understand so I said excuse me? so she said it again slower with an attitude. I continued to ask if they had the buffalo chicken sandwich and she yelled no no no. worse customer service person I think I've probably ever met!