Logan's Roadhouse - Southaven

The food was okay, not as good as before. My waiter was barely attentive and seemed like he didn't want to be there. On the other hand, I noticed a waiter named Dev. You could say he loved his job, he was very attentive and friendly for customers. He was busy, but stopped at my table a few times to make sure everything was okay. A good customer service is rare nowadays, so this was definitely a plus.

We got a 25 min waiting, but fortunately we didn't have to wait so long. After sitting it took a while (10 to 15 minutes) before someone recognized us. Finally, the waiter accepted our order. He was very distracted and out of engagement, it felt like we were an inconvenience for him. He brought drinks with not enough straw and rolls without plates. We ordered the chopped steak with steamed broccoli and grilled mushrooms and the grilled cheese of a child with frits. My chopped steak meal was okay. I'd eat it again, just not soon. The meal of my child was good he liked the grilled cheese and the pommes were delicious. We also loved the roles! After another table had a problem with our waiter, he became more helpful and less distracted. Everything was good. The service was not good.

For the most part this was pleasant, but it was hit Miss. The bartender needed a while to get some of the special non-alcoholic tea, but had my prickly pear margarita in no time. The water they taste, taste terrible and has a terrible taste. That said the Margarita was great and it's Logan's the only place I know she's doing well. The pink sugar is an excellent garnish. Our steaks came over boiled and our sides were cooler than preferred. Especially my grilled mushroom grower was cold. I command my steaks medium, so if they are something under or over cooked, they still fall in a paleable area, but that was well done.

A really good place to eat. The steaks had a good taste, but one was very hard, and the portion sizes have become smaller. The loaded potatoes that used to be perfect where dry. The service was also very good. It's almost fleeting now. The waitress always told us she would bring us things like napkins or more butter and never come back with something. Had to ask twice for a box. It's not what it used to be. I would recommend Texas Road House or Outback.

My experience with this location was negative. I would estimate the restaurant was at 15% capacity, I started out waiting 5 mins for the hostess when seated I waited 7 min for someone to acknowledge me. This place has lost focus on customer service definitely issue with management. I ordered shrimp, sirloin steak grilled vegetables. It took 28 mins to receive my order. The steak was as ordered, shrimp was over cooked and must have been cooked first, it was cold and with a rubber texture. There were two restaurants I passed when leaving and their parking lots had twice the cars. With my job I travel 1/2 the year and frequent restaurants often this has been the worst experience in the past year.... management change is needed if they want to be competitive again in the area.