The Marks And Spencer - Southampton

If you like your scampi and chips colder than your salad this is the place to go and it only took 40 minutes for it to be served

Very sorry to say it’s not up to the standard expected . Staff don’t seem to care, cups dirty and milk jugs could do with a proper scrub to remove all the build up of milk solids/ fats. Giving a refund or offering something else doesn’t cut it really as the ‘damage’ has already been done. This is the third time and not returning.

My complaint is the Marks and Spencers never have any gluten free cakes on show! Your cakes look delicious, absolutely mouth watering, but not for people with gluten problems. I do sometimes look for sandwiches but they do not have many of them and quite often they have sold out! Most restaurants and cafe's are now realising that there is a big market for gluten free products (I am quite often able to order fish and chips gluten free). Come on M S please stop lagging behind! From one frustrated cafeteria user!! DELIA ROPER

More and more like a greasy canteen Really expensive food, slow service and filthy facilities… just poor Why does M&S continue with such poor services ? Would be nice to have reasonably fast service and clean facilities and also would be nice to have happy staff serving!!! Understaffed for sure

Located within the large Westquay shopping centre we were surprised how empty the cafe was but then again there’s plenty of other options close by that don’t have the ambience of a school canteen! Not a problem for us as all we wanted was a hot drink and M&S iced and spiced fruit buns. The girl operating the drinks machine and till was friendly and chatty. Tables were quickly cleared and cleaned.