Patisserie Valerie

We called into this restaurant at Cribbs Causeway for a morning brunch and had the toasted sourdough BLT’s priced at £9.95. Had these been sandwiches ‘made with integrity’ I would have not have had a complaint, regrettably they totally lacked filling and hence integrity in the making. The sandwich consisted of a tired and wilted lettuce leaf, one mini tomato cut into two and one measly rasher of streaky bacon. A total rip off for £9.95. Many of these Valerie restaurants went into liquidation as a result of the pandemic and I can certainly see why this happened. How on Earth is this place surviving selling food which is very poor value for money such as our experiences on a daily basis? It amazes us how this place is surviving serving up sandwiches of this quality is beyond belief. No one with a mediocre of common sense would ever wish to return to this place and be totally ripped off, particularly for a second time, when there is extensive competition in this Mall which gives MUCH MUCH BETTER VALUE FOR MONEY. We naturally will NOT be returning…………to VALERIE’S any time soon.

Tomato and basil soup was execellent but the rest of the food looked tired. Chips both under and over cooked, work that out. Poached egg was hard boiled. Smashed avocado on toast just didn’t taste fresh.

We were gifted a voucher for Afternoon Tea here so went along. Sad to say it was a pretty negative experience. We were shown to what must surely be one of the worst tables in the place on arrival then ignored whilst the server socialised with people seated at a nearby table. After a long tedious wait another server took pity on us agreed to our request to move to a better table. We ordered were served the tea. The presentation was poor it was visually untempting. The sandwiches were rough ready but tasted pleasant enough if you were hungry. Once scone each, one plain dull one a fruit one which was so dried up rock hard you could sole your shoe with it. Cutting into it, it just crumbled to dust. There was a strange collection of cakes, all shapes sizes they looked like factory made cakes with a mass produced taste. We were offered regular refills of our hot drinks. The place is unattractive depressing. I saw the price of the tea on the menu can safely say it is grossly overpriced, there is far better on offer for a smaller price at nicer venues locally. I felt bad for the friends who gifted us this. Very poor.

Three of us called in for a hot drink and a cake. I ordered a hot chocolate but was not asked if I wanted cream and marshmallows. I noticed other customers ordering hot chocolate were given this option. The service was slow. Our cakes arrived a while before our drinks. We waited a while to pay and even getting up and waiting at the till didn't prompt them in to action. Not once were we asked if everything was OK. The menu looked good and the food being delivered to nearby tables looked good. Our cakes were nice. The service let it down. It was also pricey for what we got.

A few days ago, I had lunch at this restaurant by myself. The staff was friendly and willing to accommodate my request for a different table. I enjoyed a tasty bowl of soup, which was served in a generous portion. The bill was reasonable, making it an overall pleasant experience.