El Pollo Loco - South Gate

The staff often seem unhelpful and tend to waste your time when taking orders. However, the food was decent, even though I specifically requested my avocado on the side and it ended up on my salad anyway.

I called to place a order of two tacos and the lady says ?sorry but give me one second? she proceeds to leave me on the line for 15 mins finally I arrived and I told them I tried placing an order over the phone I look down and see the phone just left near the register. Mind this I?m still on the phone while I bring it to their attention. I feel like they do this quite often expecting customers to call and then just hang up after waiting too long

I live very close to this location and used to be a huge fan, recommending it all the time. However, my last two visits were incredibly frustrating. During one visit, it took nearly an hour for my food to arrive, and the second time it was quicker only because I kept complaining. It honestly felt like the cook was doing it on purpose, as he seemed more interested in chatting with a female behind the counter. I used to go at least twice a week, but I haven't been there in over a month now.

I would expect Jack in the box to mess up my order but not Pollo Loco. Its sad people are illiterate. I ordered 2 strawberry lemonades one large and the other regular. Also ordered a regular coke that i never got..instead i just got 2 lemonades regular size. I was going to call and complain but i didnt see no point..

Okay, so several things happened on this visit ?. Just bought a family meal at this location a couple minutes ago and we came home to a not-so-appetizing sight. Parts of the chicken were cooked, however every single leg/thigh of chicken we had either had a blood stain or was not fully cooked all the way. After trying to pick out parts of the chicken that we liked, we were disgusted and gave up right away. Apart from that, our order was supposed to be ready at 9:30 and we arrived at around 9:45 and it still was not ready. Waited for a total of 10 minutes just waiting for an order that should have been ready. I am not one to come out here and complain, but my husband and I were extremely hungry and just couldn?t wait to get home and eat. So, by this happening to us, it was just not fair. Managers, I hope you will take this comment as not something to bring your business down, but something to improve your worker?s work ethic.