Willow Tree Tea Room - South Derbyshire

This charming tea room offers a delightful view of the canal marina. The staff is friendly and the food is exceptional. Disregard any negative reviews, as my experience has always been positive. The coffee is especially good. Pets are also welcome, so don't hesitate to give it a try.

•Food is good but don’t expect top quality produce. •Jacket potatoes are always served on a plate that’s much too small once you start eating and open up the potato. •They’ve changed the biscuit you get with tea or coffee for an extremely cheap and tasteless one. I understand it’s a business and cost is key but if you can’t find a decent alternative might as well not bother giving customers one at all. •The owners and their staff all need training in customer service and smiling, welcoming the public as it comes across as rude t is a busy cafe but that’s no excuse for complacency.

Visited the tea rooms this morning for breakfast. Whilst the food was OK the service lacked good customer service. I stood at the counter to order and the young lady serving ignored me whilst stacking cups , a simple hello , be with you in a second or other acknowledgement would have made all the difference. My order was taken without any eye contact or other comment other than where are you sitting . When the food and beverage arrived at our table it was deposited without comment ,smile or enjoy your food. Now these may seem to be trivial points but coming from a customer service background it really does annoy me, all could be addressed by the owner giving the staff some simple customer service training.

Always really busy in here. It’s one of those places that isn’t amazing but isn’t terrible. Very mediocre. Cakes are good. Coffee is absolutely terrible. Staff are ok. Never really get a warm welcome. We love the Marina and there is very limited choice

Food hit and miss asked for a cheese and chutney sandwich and received a chutney sandwich with no butter and a sprinkling of cheap cheese, chutney was 3cm thick spread over the bread ,staff rude,not rocket science to make a sandwich