Dunkin' - South Burlington

Ordered on the app and when we got there wait 5 minutes in a empty dead lobby for them to start making our order we had placed 10 minutes prior. Along with that the weren?t quiet when sitting and complaining about every drink and food piece they had tomake. complaining and swearing over each item they had to make we sat for another 10 minutes before we even started to get ourorder. definitely would reconsider this dunkin and go to a different one

When we came in there was only one person in the line but that changed quickly when it was up to 3 we got in line an associate came back from her break I didn't see her wash her hands, So when it is my turn I just simply request that she do so...Theassociate at the counter says that was me and we are required to wash our hands when we return from breaks... HERE is the issueI was looking to see because I am concerned about what goes into my body and cleanliness, at the register she is snippy with mebut we make our order I pay and I hear her talking about me to the other associate while we are waiting the Manager comes backour order comes out before any of the people that were ahead of us.....That sums it up I know how hard you work in the firstplace I have done it for 20 years and if there is a problem my go to is apologize and then explain.....The Manager apologizedI purchased a donut and left it there.

Good staff friendly service prices are good love the pumpkin cream cold brew with pumpkin cold foam almond milk works good with it

Here's a very refined and experienced set of customer service skills. Shy was patient, engaging and professional. What a great hire.

Love the a few core staff, but mostly short and usually really quick when the staff works well together. Sent a manager a good staff member to Milton store and has been kinda struggling and now the gas station ? is changing it 's pump 's. Works well withthe Vermont Sandwich ???? shop and the Mobil Great ???? store and location. Very Clean. Staff kind, clean and friendly butProfessional.