The Honey Baked Ham Company - Solon

I just had the worst experience at the Solon honeybaked ham. I spent quite a bit of time putting in a large order online. I was supposed to bring sandwiches for a large group and they were counting on me. I arrived at the honeybaked ham store at the correct time to pick up my order. Please note that there were no other customers in the store. There was no order prepared and they hadn’t seen my order until I pointed out that I had placed one. Rather than being apologetic and starting my order right away, they were argumentative and spent all their time making excuses and trying to convince me to order a different way without any condiments on my sandwiches to make it easier on them. Additionally, the man who was arguing with me, smelled very bad and had long dirty fingernails, which really made me question whether I wanted him making my sandwiches anyway. Infuriated, pleading with them to go into the kitchen and start making my order immediately to no avail, I canceled my order and left with no food.

I like to frequent this store because it's close to home. Everytime I've gone there, the man who I believe is the owner or possibly the manager acts as if you're disturbing him or he just doesn't want to be there. The other day I stopped by only to find the lights out and doors locked. All signs said they close at 6pm I called the next day to verify hours and was told they close at 4pm due to lack of staffing. My first thought was if he has the same attitude towards his employees as his customers then I can see why he may be short staffed. Fortunately, the Brecksville location has the best attitude when customers walk in their door and make it known that they are happy to have you. For the price we pay for Honeybaked Ham the least you can do is smile and pretend to be happy you have customers that pay your salary.

The people who work there are not very helpful and they only sell 80to100 dollar hams

Great customer service and delicious food. I visit this location at least once a month for lunch and it's very clean.

It is 2:25 pm on a Saturday afternoon. I just left the Solon location and asked for the pre-sliced ham packages. I was advised that there was no pre-sliced packages available right now. The sign on the cooler said that it could me made to order, but no attempt was made by the cashier. This was stated with no intention of advising me if any slices would be made on the current day or ever. This was not the experience that I was anticipating.