Panera Bread - Smithfield

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Greek Salad, Panera Toasted Baguette Sandwiches, Sourdough Bread Bowl

UNSIPPABLE club rocks! Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sourdough Bread Bowl

Usually very good service and very friendly staff. This one visit was disappointing because they had run out of my drink choice and the wait time was so long. It was my fault for going there at lunchtime, but well, it was my lunchtime. I had initially intended to dine in, but due to the long wait, I had to take it to go. Service: Dine in Meal type: Lunch

I've had many delivery orders through the Panara website for the Smithfield store and have never had an issue. This delivery I ordered a soup breadbowl and another item. I received the delivery and there was no soup included. I asked that they credit my card back for the item I didn't receive, but they said they couldn't or could not get up with anyone that could. They offered to put my name on a list and next time I ordered they would through something extra in.

This location has gone downhill especially for pickup orders. No bread with pick 2 and didn't offer any other options. Last time I ordered from here I didn't get bread either. Other locations don't seem to have this problem.