McDonald's - Smithers

Stopped in late one night to have coffee and dessert while using the internet. The inside seating area is VERY small and one table of young people were being EXTREMELY rude and using extensive profanity non-stop. A manager was informed and even after he said...something to them, they continued being extremely offensive and rude and even began making disgusting comments directed at us for complaining. The manager seemed to completely ignore it! We were completely disgusted and felt this should NEVER happen to any customer in a public place intended for families and decent people. I would NEVER recommend this place because of ineffective management and a lack of control over their work place!!

Ordered and the food was out within minutes. All tasted good as it should. Constantly being cleaned given the slush coming in the door with the foot traffic. Clenched washrooms as well.

Waited 5 minutes for my order to come up at the counter at which point they slammed it on the tray. Had to then ask for my cup from the cashier who was busy with another order. It wasn't that busy but the orders were coming out slow. You could see by the drive thru vehicles stacked up things weren't going well. Why the staff needs to continually run through the front to deliver car late orders seems to be a poor design but I guess if everything is running correctly it shouldn't happen. The food did taste good and was as a big Mac should look and not falling to the side. Food good but slow and lack luster service.

The menu is simple, but it's surprising how our order was wrong three times! They also kept bringing out the wrong food... What a disappointment! We finally settled for the last breakfast sandwich, even though it was still incorrect, just so we could have something to eat.

When I asked for white or wheat burritos, the server confirmed white. However, when I received my order, it was completely different. I searched online and discovered that McDonald's doesn't even serve burritos with white tortillas. Why didn't the server or her colleagues know this?