Dunkin' - SIMSBURY

Received 2 wrong coffees and none of the food. delivered over an hour late. $35 with good tip for this? never again

I order online. When I come pick up, was saying order in process but no one do nothing...finally I ask so they star working on. They give me order uncompleted. So I must wait again for rest. No sorry, no nothing. Now both kid's are sick after sandwiches so...definitely not recommended. That was my last time there.

3 strikes for this place. 1 st time raw uncooked sandwich, 2 attitude city, 3 can’t make a mobile order coffee correct to match the label they place on the cup. I use dunkin 3 times a day and this one is the most awful, rudest, laziest place ever. Corporate needs to fix this before I go down the street to

Purchased a small coffee (ended up dripping all over me because the lids don't fit right) 2 glazed donuts and a bacon egg and cheese ww that was cold. I literally stood there for over 5 minutes after I ordered while they took three orders in the drive through and served them first. It was a waste of my money and clearly my time....

I don't even want to give 1 star and definitely won't be back. Went inside to get a coffee there were approximately 6 kids working. There was 1 other person already there. Waited to order (there is no, order here sign), none of the staff acknowledged me or the other person. Turns out the other person had already been waiting over 5 minutes without any of the staff trying to help them. Total lack of customer service. I don't see why they don't greet customers or ask if someone needs anything. Several of the kids were just walking back and forth behind the counter not really doing anything. The ice coffee I ordered tasted burnt and was really gross. Reinforces why I don't like dunkin.