Chili's Grill - SIMSBURY

Horrible experience. Horrible food and service. Worst chili I've been. Waiters here are a joke. Not trained at all. They don't know how to place an order, don't clean up the table between your meal and dessert. They are not paying attention on what theybring you and what's missing. One person took our order, another brought the food. And it's seems they don't communicate betweeneach other. It looks like this store doesn't have a manager with leadership and organization. In conclusion, poor runrestaurant. The worst chilli I have been in my life. This is like eating in a nasty fast food with expensive prices and poorservice.

This place has gone completely downhill. I?ve ordered dinner to-go and found two flies in two different boxes. They did nothing. There fries are soggy every time now. They forget sauces and everything now. Have no regard for making things right. I?ll be notordering from this spot in Simsbury anymore. Flies in two different boxes! How? Gross.

We ordered takeout on a hectic night, and Chili's really impressed us! Our entrees arrived nice and warm, which is unusual since they usually tend to be cold by the time we get home. Plus, their prices are consistently great. Nowadays, it's actually cheaper to grab something quick from Chili's than it is from places like McDonald's! Honestly, I would much rather choose Chili's any day. I also made a custom request for one of my dishes, and they absolutely nailed it—no errors at all! It's often hit or miss with takeout orders and special requests, so I was pleasantly surprised that they got it right. They definitely deserve a shout-out for that!

The restaurant was experiencing a staff shortage, so seating was limited to the bar and lounge area. Our server was fantastic—very friendly, upbeat, and attentive. She brought our food out quickly and frequently checked in to see if we needed anything. I ordered the steak fajitas, while my wife had the chicken fajitas. Her dish was delicious, but my steak was bland and not tender. It didn’t live up to the Chili's experience I remember from a few years ago. Overall, it was just okay. Given that our total came to $58 plus tip, I’m not in a hurry to return. However, I do want to emphasize that our server was excellent.

I visited the restaurant on a Saturday afternoon around 2 PM, and surprisingly, it was quite empty. If you're a vegetarian, I wouldn't recommend this place as the options were extremely limited. I ended up ordering a black bean burger, which tasted like a microwave-heated Morningstar Farms patty. The fries were decent, but they came pre-salted, and I was grateful I noticed before adding more salt myself. On a positive note, our waiter was extremely pleasant and attentive. However, given my limited choices as a vegetarian, I can't recommend Chili's. My niece rated her plain burger a 6 out of 10, saying it was just average, while my sister also rated her burger with Chili's special sauce a 6. Overall, Chili's just isn't what it used to be.