Potbelly - Silver Spring

I ordered a sandwich and a drink for delivery. They didn't have the drink I paid for. Instead of contacting me to see how they could make it right. They shoved their cheapest bottled water in my bag. Wrote that they were out of my drink on the receipt and that was that. When I tried calling them several times to discuss the issue no one answered the phone. As a former manager of a sandwich shop similar to this one. I am appalled this is not how you do business. My name number was on the receipt. You call your customers to ask how they would like to proceed. Either offer another drink of equal value or offer to refund the cost of the item. You do not substitute it with a product that costs a dollar less. Really upsets me, as I order from here fairly regularly.

Good food great service clean store everything is perfect for meWheelchair accessibility: Easy accès for wheelchair

The manager has a problem at this location. I ordered a half salad and she wouldn’t put even a teaspoon of meat. The rest was just lettuce. She claimed that formally they were giving the wrong portion sizes and that she’s correcting it. It was ridiculous. I told her she can keep the salad and I found lunch somewhere else.

I went to this location on 18 December shortly after they opened. I was the only person in the serving line and stood there for 5 minutes. During this time the manager nor the server chose to acknowledge me or say they’d be right with me. Instead they both stood together and packed cookies while totally ignoring me. I will never visit this location again. I probably should’ve read their reviews before going. But I never imagine this type service. Word of advice to the manager and her staff, don’t take a job that requires providing customer service with the attitude you displayed.

The 8 minutes through the line max sign is there just to taunt you. It will take more than 8 minutes because this location is understaffed at lunch time. They are too busy filling mobile orders to help the customers in the store.Got a big sandwich. Pretty sure a big sandwich just means more bread, not more meat and/or cheese. Disappointing sandwich.