Chipotle Mexican Grill - Silver Spring

This location needs to improve its ability to handle the volume of orders they get. The quality of cooking has gone down over the last few years and now the staff are either so overworked or undertrained that they will end up losing custom. This mishmash unwieldy thing I received today is supposed to be a burrito. I will have to use cutlery to eat it because of the loose wrapping.

I ordered pick up They gave half a scoop of rice and half a scoop of meat and I can still see the bottom of the bowl. It?s completely unacceptable the food they send out of here. Management clearly doesn?t care because it?s happens numerous times. The picture is what we recieved? no we didn?t eat any of it.

In comparison to other locations, this Chipotle sucks. Oftentimes, they are missing ingredients (i.e. guacamole), but don't put up signs stating such, so in you won't find out until after waiting in line and ordering. Servings are not generous, and food doesn't always taste fresh. Overpriced, especially for the vegetarian options. Lastly, the way the staff walks around carelessly swiping the same dirty rag over all the tables without properly spraying or cleaning surfaces is gross. This is the location closest to my house, but I'm taking the kids somewhere else....

Chipotle is a tough spot to judge as a shopper rather than a guy who came out of the industry. I often fighting my negative comments to only talk about the good. Well there is no bad here. Silver spring restaurants are on point and even the Chipotle is clean, customer friendly and they have a very efficient to go line. So ordering off the app negates the time needed to stand in a long line. Hang out and check the scenes and sites and when they app says it's time, skip a line. The food is ok. I'm not the biggest fan of the actual food, but for what it is, it's a great Chipotle

I like chipotle but I won't ever order for pick up from this location. I ordered three meals and all three were barely serve with an appropriate amount of food. The price has gone up and I can understand that but that is no reason to be frugal with the ingredients.